624 lines
21 KiB
TypeScript
624 lines
21 KiB
TypeScript
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"use client";
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"use client";
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import React, { useEffect, useState } from "react";
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import { useForm, Controller } from "react-hook-form";
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import { Input } from "@/components/ui/input";
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import { Button } from "@/components/ui/button";
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import { Label } from "@/components/ui/label";
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import { Card } from "@/components/ui/card";
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import { zodResolver } from "@hookform/resolvers/zod";
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import * as z from "zod";
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import Swal from "sweetalert2";
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import withReactContent from "sweetalert2-react-content";
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import { useParams } from "next/navigation";
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import {
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Select,
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SelectContent,
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SelectItem,
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SelectTrigger,
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SelectValue,
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} from "@/components/ui/select";
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import { Textarea } from "@/components/ui/textarea";
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import { Icon } from "@iconify/react/dist/iconify.js";
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import { Link } from "@/i18n/routing";
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import { loading } from "@/lib/swal";
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import { id } from "date-fns/locale";
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import { DetailTicket } from "../ticketing/info-lainnya-types";
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import { Description } from "@radix-ui/react-toast";
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import {
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Popover,
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PopoverContent,
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PopoverTrigger,
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} from "@/components/ui/popover";
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import { ChevronDownIcon } from "lucide-react";
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import { getCookiesDecrypt } from "@/lib/utils";
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import { getCuratorUser, getEscalationDiscussion, getTicketingDetail, getTicketingInternalDiscussion, saveEscalationDiscussion, saveTicketsQuestion } from "@/service/service/communication/communication";
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import { getOperatorUser } from "@/service/service/management-user/management-user";
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const taskSchema = z.object({
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title: z.string().min(1, { message: "Judul diperlukan" }),
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description: z.string().min(2, {
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message: "Narasi Penugasan harus lebih dari 2 karakter.",
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}),
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});
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type DiscussionItem = {
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id: string;
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username: string;
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message: string;
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createdAt: string;
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parentId?: string | null;
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};
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export type replyDetail = {
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id: number;
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message: string;
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createdAt: string;
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messageFrom: {
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id: number;
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fullname: string;
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};
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messageTo: {
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id: number;
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fullname: string;
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};
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};
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export default function FormQuestionsDetail() {
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const MySwal = withReactContent(Swal);
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const { id } = useParams() as { id: string };
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const roleId = getCookiesDecrypt("urie");
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const [detail, setDetail] = useState<any>();
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const [ticketReply, setTicketReply] = useState<replyDetail[]>([]);
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const [replyVisible, setReplyVisible] = useState(false);
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const [listDiscussion, setListDiscussion] = useState<DiscussionItem[]>([]);
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const [message, setMessage] = useState<string>("");
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const [replyMessage, setReplyMessage] = useState<Record<string, string>>({});
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const [detailTickets, setDetailTickets] = useState<DetailTicket | null>(null);
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const [selectedPriority, setSelectedPriority] = useState("");
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const [selectedStatus, setSelectedStatus] = useState("");
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const [operatorOpt, setOperatorOpt] = useState<
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{ id: string; label: string; value: string }[]
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>([]);
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const [curatorOpt, setCuratorOpt] = useState<
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{ id: string; label: string; value: string; badge: string }[]
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>([]);
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const [selectedOperator, setSelectedOperator] = useState<string[]>([]);
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const [selectedOperatorEscalation, setSelectedOperatorEscalation] = useState<
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string[]
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>([]);
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const {
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control,
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handleSubmit,
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reset,
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formState: { errors },
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} = useForm({
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resolver: zodResolver(taskSchema),
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});
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// useEffect(() => {
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// async function initState() {
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// const response = await getQuestionTicket(id);
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// setDetail(response?.data?.data);
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// if (response?.data !== null) {
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// setDetailTickets(response?.data?.data);
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// }
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// if (detailTickets?.emergencyIssue) {
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// reset({
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// title: detailTickets.emergencyIssue.title || "",
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// description: detailTickets.emergencyIssue.description || "",
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// });
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// // setSelectedPriority(String(detailTickets.emergencyIssue.urgencyId));
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// // setSelectedStatus(String(detailTickets.statusId)); // jika ada
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// }
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// }
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// initState();
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// getTicketReply();
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// }, [id, reset]);
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useEffect(() => {
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async function initState() {
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const response = await getTicketingDetail(id);
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const detail = response?.data?.data;
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setDetail(detail);
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setDetailTickets(detail);
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if (detail?.escalationTeams) {
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const teamIds = detail.escalationTeams
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.split(":")
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.filter((id: string) => id);
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setSelectedOperatorEscalation(teamIds);
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}
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getTicketReply();
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}
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initState();
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}, [id]);
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useEffect(() => {
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async function getOperator() {
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const res = await getOperatorUser(detailTickets?.typeId);
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if (res?.data !== null) {
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const rawUser = res?.data?.data;
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const optionArr = rawUser?.map((option: any) => ({
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id: option.id,
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label: option.fullName,
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value: option.id.toString(), // pastikan string
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}));
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setOperatorOpt(optionArr);
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// 👇 Parse `assignedTeams` ke dalam array string
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if (detailTickets?.assignedTeams) {
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const assigned = detailTickets.assignedTeams
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.split(":")
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.filter((id: string) => id); // hapus string kosong
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setSelectedOperator(assigned);
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}
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}
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}
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getOperator();
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}, [detailTickets]);
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useEffect(() => {
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async function getCurator() {
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const res = await getCuratorUser();
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const rawUser = res?.data?.data?.content ?? []; // ✅ langsung ambil dari content
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const optionArr = rawUser?.map((option: any) => ({
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id: option.id,
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label: `${option.username} | ${option.fullname}`,
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value: option.id.toString(),
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badge: option.userLevel?.name ?? "", // optional jika ingin tampilkan badge/tingkatan
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}));
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setCuratorOpt(optionArr);
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}
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getCurator();
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}, []);
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async function getTicketReply() {
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const res = await getTicketingInternalDiscussion(id);
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if (res?.data !== null) {
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setTicketReply(res?.data?.data);
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}
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}
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const onSubmit = async (data: any) => {
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try {
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const payload = {
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id,
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title: data.title,
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description: data.description,
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priorityId: selectedPriority,
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statusId: selectedStatus,
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typeId: detailTickets?.typeId,
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parentCommentId: detailTickets?.feedId,
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};
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const response = await saveTicketsQuestion(payload);
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MySwal.fire({
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title: "Sukses",
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text: "Data berhasil diperbarui.",
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icon: "success",
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});
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// Refresh data jika perlu
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getTicketReply();
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} catch (error) {
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console.error("Gagal update:", error);
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MySwal.fire({
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title: "Error",
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text: "Terjadi kesalahan saat memperbarui.",
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icon: "error",
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});
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}
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};
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// const handleSendReply = () => {
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// if (replyMessage.trim() === "") return;
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// const newReply = {
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// id: replies.length + 1,
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// name: "Mabes Polri - Approver", // Sesuaikan dengan data dinamis jika ada
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// message: replyMessage,
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// timestamp: new Date().toISOString().slice(0, 19).replace("T", " "),
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// };
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// setReplies([...replies, newReply]);
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// setReplyMessage("");
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// };
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useEffect(() => {
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fetchDiscussions();
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}, [id]);
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const fetchDiscussions = async () => {
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try {
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const response = await getEscalationDiscussion(id);
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setListDiscussion(response?.data?.data || []);
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} catch (error) {
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console.error("Gagal mengambil diskusi", error);
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}
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};
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const sendDiscussionParent = async () => {
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if (message?.trim().length === 0) return;
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const data = {
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ticketId: id,
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message,
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parentId: null,
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};
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try {
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await saveEscalationDiscussion(data);
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setMessage("");
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const response = await getEscalationDiscussion(id);
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setListDiscussion(response?.data?.data || []);
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} catch (error) {
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console.error("Gagal kirim tanggapan", error);
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}
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};
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const sendDiscussionChild = async (parentId: string) => {
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const inputMsg = replyMessage[parentId];
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if (!inputMsg || inputMsg.trim().length === 0) return;
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const data = {
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ticketId: id,
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message: inputMsg,
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parentMessageId: parentId,
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};
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try {
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await saveEscalationDiscussion(data);
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const response = await getEscalationDiscussion(id);
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setListDiscussion(response?.data?.data || []);
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setReplyMessage((prev) => ({ ...prev, [parentId]: "" }));
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} catch (error) {
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console.error("Gagal kirim balasan", error);
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}
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};
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return (
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<div>
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<div className="flex">
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<div className="flex flex-col mt-6 w-full mb-3">
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{detail !== undefined && (
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<div key={detail?.id} className="bg-slate-300 rounded-md">
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<p className="p-5 bg-slate-300 rounded-md text-lg font-semibold">
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Ticket #{detail.id}
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</p>
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<div className="flex flex-row gap-3 bg-sky-100 p-5 items-center">
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<Icon icon="qlementine-icons:user-16" width={36} />
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<div>
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<p>
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<span className="font-bold">
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{detail?.commentFromUserName}
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</span>
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{` `}
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mengirimkan pesan untuk{` `}
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<Link
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href={
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detail?.feed
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? detail?.feed?.permalink_url == undefined
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? detail?.feedUrl
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: detail?.feed?.permalink_url
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: ""
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}
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target="_blank"
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className="font-bold"
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>
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{detail?.message}
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</Link>
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</p>
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<p className="text-xs">
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{`${new Date(detail?.createdAt).getDate()}-${
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new Date(detail?.createdAt).getMonth() + 1
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}-${new Date(detail?.createdAt).getFullYear()} ${new Date(
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detail?.createdAt
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).getHours()}:${new Date(detail?.createdAt).getMinutes()}`}
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</p>
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</div>
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</div>
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<p className="p-5 bg-white">{detail.message}</p>
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</div>
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)}
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</div>
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</div>
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{detail !== undefined && (
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<div className="gap-5 mb-5 w-full border mt-3 rounded-md bg-white">
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<div className="space-y-2 px-3 mt-3">
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<Label>Judul</Label>
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<Controller
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control={control}
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name="title"
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render={({ field }) => (
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<Input
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size="md"
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type="text"
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value={detail?.title}
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onChange={field.onChange}
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placeholder="Enter Title"
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/>
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)}
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/>
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{/* {errors.title?.message && (
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<p className="text-red-400 text-sm">
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{errors.title.message}
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</p>
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)} */}
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</div>
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<div className="mt-5 px-3">
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<Label>Prioritas</Label>
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<Select
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onValueChange={setSelectedPriority}
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value={detail?.priority?.name}
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>
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<SelectTrigger size="md" className="w-3/12">
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|||
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<SelectValue placeholder="Pilih" />
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</SelectTrigger>
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|
|
<SelectContent>
|
|||
|
|
<SelectItem value="Low">Low</SelectItem>
|
|||
|
|
<SelectItem value="Medium">Medium</SelectItem>
|
|||
|
|
<SelectItem value="High">High</SelectItem>
|
|||
|
|
</SelectContent>
|
|||
|
|
</Select>
|
|||
|
|
</div>
|
|||
|
|
{(roleId === "9" || roleId === "10") && (
|
|||
|
|
<div className="mt-5 px-3 mb-3">
|
|||
|
|
<Label>Operator</Label>
|
|||
|
|
|
|||
|
|
{/* Tag yang ditampilkan secara kolom */}
|
|||
|
|
{selectedOperator.length > 0 && (
|
|||
|
|
<div className="flex flex-row gap-2 mb-2">
|
|||
|
|
{selectedOperator.map((id) => {
|
|||
|
|
const label = operatorOpt.find(
|
|||
|
|
(op: any) => op.value === id
|
|||
|
|
)?.label;
|
|||
|
|
return (
|
|||
|
|
<div
|
|||
|
|
key={id}
|
|||
|
|
className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
|
|||
|
|
>
|
|||
|
|
<span>{label}</span>
|
|||
|
|
<button
|
|||
|
|
type="button"
|
|||
|
|
onClick={() =>
|
|||
|
|
setSelectedOperator((prev) =>
|
|||
|
|
prev.filter((val) => val !== id)
|
|||
|
|
)
|
|||
|
|
}
|
|||
|
|
className="ml-2 text-gray-500 hover:text-red-600"
|
|||
|
|
>
|
|||
|
|
×
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
);
|
|||
|
|
})}
|
|||
|
|
</div>
|
|||
|
|
)}
|
|||
|
|
|
|||
|
|
{/* Popover Checkbox Dropdown */}
|
|||
|
|
<Popover>
|
|||
|
|
<PopoverTrigger asChild>
|
|||
|
|
<Button variant="outline" className="w-full justify-between">
|
|||
|
|
Pilih Operator
|
|||
|
|
<ChevronDownIcon className="ml-2 h-4 w-4" />
|
|||
|
|
</Button>
|
|||
|
|
</PopoverTrigger>
|
|||
|
|
<PopoverContent className="w-full max-h-60 overflow-auto">
|
|||
|
|
<div className="flex flex-col gap-1">
|
|||
|
|
{operatorOpt.map((op: any) => (
|
|||
|
|
<label
|
|||
|
|
key={op.id}
|
|||
|
|
className="flex items-center space-x-2 cursor-pointer px-2 py-1 hover:bg-gray-100 rounded"
|
|||
|
|
>
|
|||
|
|
<input
|
|||
|
|
disabled
|
|||
|
|
type="checkbox"
|
|||
|
|
checked={selectedOperator.includes(op.value)}
|
|||
|
|
onChange={(e) => {
|
|||
|
|
if (e.target.checked) {
|
|||
|
|
setSelectedOperator((prev) => [
|
|||
|
|
...prev,
|
|||
|
|
op.value,
|
|||
|
|
]);
|
|||
|
|
} else {
|
|||
|
|
setSelectedOperator((prev) =>
|
|||
|
|
prev.filter((val) => val !== op.value)
|
|||
|
|
);
|
|||
|
|
}
|
|||
|
|
}}
|
|||
|
|
/>
|
|||
|
|
<span>{op.label}</span>
|
|||
|
|
</label>
|
|||
|
|
))}
|
|||
|
|
</div>
|
|||
|
|
</PopoverContent>
|
|||
|
|
</Popover>
|
|||
|
|
</div>
|
|||
|
|
)}
|
|||
|
|
<div className="space-y-2 px-3 mt-3">
|
|||
|
|
<Label>Description</Label>
|
|||
|
|
<Controller
|
|||
|
|
control={control}
|
|||
|
|
name="title"
|
|||
|
|
render={({ field }) => (
|
|||
|
|
<Textarea
|
|||
|
|
value={detail?.description}
|
|||
|
|
onChange={field.onChange}
|
|||
|
|
placeholder="Enter Title"
|
|||
|
|
/>
|
|||
|
|
)}
|
|||
|
|
/>
|
|||
|
|
</div>
|
|||
|
|
{(roleId === "9" || roleId === "10") && (
|
|||
|
|
<div className="mt-5 px-3 mb-3">
|
|||
|
|
<Label>Eskalasi Untuk</Label>
|
|||
|
|
|
|||
|
|
{selectedOperatorEscalation.length > 0 && (
|
|||
|
|
<div className="flex flex-row gap-2 mb-2">
|
|||
|
|
{selectedOperatorEscalation.map((id) => {
|
|||
|
|
const operator = curatorOpt.find(
|
|||
|
|
(op: any) => op.value === id
|
|||
|
|
);
|
|||
|
|
|
|||
|
|
if (!operator) return null;
|
|||
|
|
|
|||
|
|
return (
|
|||
|
|
<div
|
|||
|
|
key={id}
|
|||
|
|
className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
|
|||
|
|
>
|
|||
|
|
<div>
|
|||
|
|
<div className="font-semibold">{operator.label}</div>
|
|||
|
|
{operator.badge && (
|
|||
|
|
<div className="text-xs text-gray-500">
|
|||
|
|
{operator.badge}
|
|||
|
|
</div>
|
|||
|
|
)}
|
|||
|
|
</div>
|
|||
|
|
<button
|
|||
|
|
type="button"
|
|||
|
|
onClick={() =>
|
|||
|
|
setSelectedOperatorEscalation((prev) =>
|
|||
|
|
prev.filter((val) => val !== id)
|
|||
|
|
)
|
|||
|
|
}
|
|||
|
|
className="ml-2 text-gray-500 hover:text-red-600"
|
|||
|
|
>
|
|||
|
|
×
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
);
|
|||
|
|
})}
|
|||
|
|
</div>
|
|||
|
|
)}
|
|||
|
|
</div>
|
|||
|
|
)}
|
|||
|
|
<div className="mx-3 my-3">
|
|||
|
|
<h3 className="text-gray-700 font-medium">Tanggapan</h3>
|
|||
|
|
|
|||
|
|
{listDiscussion.map((item: any) => (
|
|||
|
|
<div key={item.id} className="mb-4 border-b pb-2">
|
|||
|
|
<p className="font-semibold">{item.messageFrom?.fullname}</p>
|
|||
|
|
<p>{item.message}</p>
|
|||
|
|
<small className="text-gray-500">{item.createdAt}</small>
|
|||
|
|
|
|||
|
|
<div className="text-sm mt-1">
|
|||
|
|
<button
|
|||
|
|
onClick={() =>
|
|||
|
|
setReplyMessage((prev) => ({
|
|||
|
|
...prev,
|
|||
|
|
[item.id]:
|
|||
|
|
prev[item.id] !== undefined
|
|||
|
|
? ""
|
|||
|
|
: `@${item.messageFrom?.fullname} `,
|
|||
|
|
}))
|
|||
|
|
}
|
|||
|
|
className="text-blue-600"
|
|||
|
|
>
|
|||
|
|
Balas
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
|
|||
|
|
{/* Form Balas */}
|
|||
|
|
{replyMessage[item.id] !== undefined && (
|
|||
|
|
<div className="mt-2">
|
|||
|
|
<textarea
|
|||
|
|
id={`input-comment-${item.id}`}
|
|||
|
|
value={replyMessage[item.id]}
|
|||
|
|
onChange={(e) =>
|
|||
|
|
setReplyMessage((prev) => ({
|
|||
|
|
...prev,
|
|||
|
|
[item.id]: e.target.value,
|
|||
|
|
}))
|
|||
|
|
}
|
|||
|
|
className="w-full h-20 border border-gray-300 rounded-md p-2"
|
|||
|
|
placeholder={`@${item.messageFrom?.fullname}`}
|
|||
|
|
/>
|
|||
|
|
<div className="flex gap-3 mt-1">
|
|||
|
|
<button
|
|||
|
|
onClick={() => sendDiscussionChild(item.id)}
|
|||
|
|
className="text-blue-600"
|
|||
|
|
>
|
|||
|
|
Kirim Pesan
|
|||
|
|
</button>
|
|||
|
|
<button
|
|||
|
|
onClick={() =>
|
|||
|
|
setReplyMessage((prev) => {
|
|||
|
|
const newState = { ...prev };
|
|||
|
|
delete newState[item.id];
|
|||
|
|
return newState;
|
|||
|
|
})
|
|||
|
|
}
|
|||
|
|
className="text-red-500"
|
|||
|
|
>
|
|||
|
|
Cancel
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
)}
|
|||
|
|
|
|||
|
|
{/* List Balasan */}
|
|||
|
|
{item.children?.map((child: any) => (
|
|||
|
|
<div key={child.id} className="ml-4 mt-2 border-l pl-4">
|
|||
|
|
<p className="font-semibold">
|
|||
|
|
{child.messageFrom?.fullname}
|
|||
|
|
</p>
|
|||
|
|
<p>{child.message}</p>
|
|||
|
|
<small className="text-gray-500">{child.createdAt}</small>
|
|||
|
|
</div>
|
|||
|
|
))}
|
|||
|
|
</div>
|
|||
|
|
))}
|
|||
|
|
|
|||
|
|
{/* Form Tanggapan Baru */}
|
|||
|
|
<div className="mt-4">
|
|||
|
|
<label
|
|||
|
|
htmlFor="replyMessage"
|
|||
|
|
className="block text-gray-700 font-medium mb-2"
|
|||
|
|
>
|
|||
|
|
Tulis Tanggapan Anda
|
|||
|
|
</label>
|
|||
|
|
<textarea
|
|||
|
|
id="replyMessage"
|
|||
|
|
className="w-full h-24 border border-gray-300 rounded-md p-2"
|
|||
|
|
value={message}
|
|||
|
|
onChange={(e) => setMessage(e.target.value)}
|
|||
|
|
placeholder="Tulis tanggapan anda di sini..."
|
|||
|
|
/>
|
|||
|
|
<div className="flex justify-end gap-3 mt-2 mb-3">
|
|||
|
|
<button
|
|||
|
|
onClick={() => setMessage("")}
|
|||
|
|
className="px-4 py-2 bg-gray-200 text-gray-800 rounded-md"
|
|||
|
|
>
|
|||
|
|
Batal
|
|||
|
|
</button>
|
|||
|
|
<button
|
|||
|
|
onClick={sendDiscussionParent}
|
|||
|
|
className="px-4 py-2 bg-blue-600 text-white rounded-md"
|
|||
|
|
>
|
|||
|
|
Kirim Pesan
|
|||
|
|
</button>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
</div>
|
|||
|
|
)}
|
|||
|
|
</div>
|
|||
|
|
);
|
|||
|
|
}
|