818 lines
28 KiB
TypeScript
818 lines
28 KiB
TypeScript
// "use client";
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// import React, { useEffect, useState } from "react";
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// import { useForm, Controller } from "react-hook-form";
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// import { Input } from "@/components/ui/input";
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// import { Button } from "@/components/ui/button";
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// import { Label } from "@/components/ui/label";
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// import { Card } from "@/components/ui/card";
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// import { zodResolver } from "@hookform/resolvers/zod";
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// import * as z from "zod";
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// import Swal from "sweetalert2";
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// import withReactContent from "sweetalert2-react-content";
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// import { useParams } from "next/navigation";
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// import {
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// Select,
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// SelectContent,
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// SelectItem,
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// SelectTrigger,
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// SelectValue,
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// } from "@/components/ui/select";
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// import { Avatar, AvatarImage } from "@/components/ui/avatar";
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// import {
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// deleteTicket,
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// getTicketingDetail,
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// getTicketingInternalDetail,
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// getTicketingInternalDiscussion,
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// getTicketingReply,
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// saveTicketing,
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// saveTicketInternalReply,
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// saveTicketReply,
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// } from "@/service/communication/communication";
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// import { Icon } from "@iconify/react/dist/iconify.js";
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// import { list, parse } from "postcss";
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// import { htmlToString } from "@/utils/globals";
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// import { Textarea } from "@/components/ui/textarea";
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// import { error } from "@/lib/swal";
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// import { useRouter } from "next/navigation";
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// import InfoLainnyaModal from "./info-lainnya";
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// import { DetailTicket } from "./info-lainnya-types";
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// import { useMediaQuery } from "react-responsive";
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// import { ArrowLeft, ChevronDownIcon } from "lucide-react";
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// import {
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// Popover,
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// PopoverContent,
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// PopoverTrigger,
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// } from "@/components/ui/popover";
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// import { getOperatorUser } from "@/service/management-user/management-user";
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// const taskSchema = z.object({
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// title: z.string().min(1, { message: "Judul diperlukan" }),
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// naration: z.string().min(2, {
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// message: "Narasi Penugasan harus lebih dari 2 karakter.",
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// }),
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// });
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// export type taskDetail = {
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// id: number;
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// title: string;
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// createdAt: string;
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// referenceNumber: string | number;
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// createdBy: {
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// id: number;
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// fullname: string;
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// };
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// sendTo: {
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// id: number;
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// fullname: string;
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// };
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// status: {
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// id: number;
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// name: string;
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// };
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// priority: {
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// id: number;
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// name: string;
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// };
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// broadcastType: string;
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// description: string;
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// is_active: string;
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// };
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// export type replyDetail = {
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// id: number;
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// comments: string;
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// createdAt: string;
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// user: {
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// id: number;
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// fullname: string;
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// };
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// messageTo: {
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// id: number;
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// fullname: string;
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// };
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// };
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// export type internalDetail = {
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// id: number;
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// message: string;
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// createdAt: string;
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// commentFromUserName: string;
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// feedTitle: string;
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// createdBy: {
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// id: number;
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// fullname: string;
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// };
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// sendTo: {
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// id: number;
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// fullname: string;
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// };
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// };
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// type Props = { id: string };
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// export default function FormDetailTicketing({ id }: Props) {
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// const MySwal = withReactContent(Swal);
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// // const { id } = useParams() as { id: string };
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// const router = useRouter();
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// const isMobile = useMediaQuery({
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// maxWidth: 768,
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// });
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// const [detail, setDetail] = useState<taskDetail>();
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// const [ticketReply, setTicketReply] = useState<replyDetail[]>([]);
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// const [ticketInternal, setTicketInternal] = useState<internalDetail | null>(
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// null
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// );
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// const [detailTickets, setDetailTickets] = useState<DetailTicket | null>(null);
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// const [replyVisible, setReplyVisible] = useState(false);
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// const [replyMessage, setReplyMessage] = useState("");
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// const [selectedPriority, setSelectedPriority] = useState("");
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// const [selectedStatus, setSelectedStatus] = useState("");
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// const [openEmergencyModal, setOpenEmergencyModal] = useState(false);
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// const [replyValue, setReplyValue] = useState<number>(0);
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// const [replyText, setReplyText] = useState<string>("");
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// const [operatorOpt, setOperatorOpt] = useState<
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// { id: string; label: string; value: string }[]
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// >([]);
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// const [selectedOperator, setSelectedOperator] = useState<string[]>([]);
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// const {
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// control,
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// handleSubmit,
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// formState: { errors },
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// } = useForm({
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// resolver: zodResolver(taskSchema),
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// });
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// useEffect(() => {
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// async function initState() {
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// setReplyValue(0);
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// const response = await getTicketingDetail(id);
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// setTicketInternal(response?.data?.data || null);
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// setDetail(response?.data?.data);
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// if (response?.data !== null) {
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// setDetailTickets(response?.data?.data);
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// }
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// }
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// initState();
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// getTicketReply();
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// }, [id]);
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// useEffect(() => {
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// async function getOperator() {
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// const res = await getOperatorUser(detailTickets?.typeId);
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// if (res?.data !== null) {
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// const rawUser = res?.data?.data;
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// const optionArr = rawUser?.map((option: any) => ({
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// id: option.id,
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// label: option.fullName,
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// value: option.id.toString(),
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// }));
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// setOperatorOpt(optionArr);
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// if (detailTickets?.assignedTeams) {
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// const assigned = detailTickets.assignedTeams
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// .split(":")
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// .filter((id: string) => id);
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// setSelectedOperator(assigned);
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// }
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// }
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// }
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// getOperator();
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// }, [detailTickets]);
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// const handleReply = () => {
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// setReplyValue((prev) => (prev === 1 ? 0 : 1));
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// };
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// const handleSendReplyData = async () => {
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// if (!replyText.trim()) {
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// console.warn("Balasan kosong!");
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// return;
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// }
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// try {
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// const res = await saveTicketReply({
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// ticketId: id,
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// comment: replyText,
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// parentCommentId: detailTickets?.commentId,
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// isFromInternal: true,
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// });
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// console.log("Berhasil kirim balasan:", res?.data);
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// setReplyText("");
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// setReplyValue(0);
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// getTicketReply();
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// } catch (err) {
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// console.error("Gagal kirim balasan:", err);
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// }
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// };
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// async function getTicketReply() {
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// const res = await getTicketingReply(id);
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// if (res?.data !== null) {
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// setTicketReply(res?.data?.data);
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// }
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// }
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// const handleSendReply = async () => {
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// if (replyMessage.trim() === "") {
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// MySwal.fire({
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// title: "Error",
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// text: "Pesan tidak boleh kosong!",
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// icon: "error",
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// });
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// return;
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// }
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// const data = {
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// ticketId: id,
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// comment: replyMessage,
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// };
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// try {
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// const response = await saveTicketReply(data);
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// const newReply: replyDetail = {
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// id: response?.data?.id,
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// comments: replyMessage,
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// createdAt: response?.data?.createdAt,
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// user: response?.data?.messageFrom,
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// messageTo: response?.data?.messageTo,
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// };
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// setTicketReply((prevReplies) => [newReply, ...prevReplies]);
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// MySwal.fire({
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// title: "Sukses",
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// text: "Pesan berhasil dikirim.",
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// icon: "success",
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// });
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// setReplyMessage("");
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// setReplyVisible(false);
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// } catch (error) {
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// MySwal.fire({
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// title: "Error",
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// text: "Gagal mengirim balasan.",
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// icon: "error",
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// });
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// console.error("Error sending reply:", error);
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// }
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// };
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// async function doDelete(id: any) {
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// const response = await deleteTicket(id);
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// if (response?.error) {
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// error(response.message);
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// return false;
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// }
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// success("/in/supervisor/ticketing");
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// }
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// function success(redirect: string) {
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// MySwal.fire({
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// title: "Sukses",
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// icon: "success",
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// confirmButtonColor: "#3085d6",
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// confirmButtonText: "OK",
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// }).then(() => {
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// router.push(redirect);
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// });
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// }
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// const handleDelete = (id: any) => {
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// MySwal.fire({
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// title: "Hapus Data",
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// text: "",
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// icon: "warning",
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// showCancelButton: true,
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// cancelButtonColor: "#3085d6",
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// confirmButtonColor: "#d33",
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// confirmButtonText: "Hapus",
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// }).then((result) => {
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// if (result.isConfirmed) {
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// doDelete(id);
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// }
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// });
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// };
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// const openEmergencyIssueDetail = () => {
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// setOpenEmergencyModal(true);
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// };
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// return (
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// <div className="py-5">
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// <div className="mt-4">
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// <div className="flex gap-3">
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// <Button onClick={handleReply} variant="outline">
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// <ArrowLeft className="mr-2 h-4 w-4" />
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// {replyValue === 1 ? "Tutup Balasan" : "Balas"}
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// </Button>
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// </div>
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// {replyValue === 1 && (
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// <div className="mt-4 rounded-xl bg-gray-100 p-4">
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// <textarea
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// value={replyText}
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// onChange={(e) => setReplyText(e.target.value)}
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// placeholder="Tulis Pesan"
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// className="w-full resize-none rounded-md border border-gray-300 bg-white p-4 text-sm text-gray-700 focus:outline-none"
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// rows={5}
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// />
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// <div className="mt-4 flex justify-end gap-3">
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// <Button
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// onClick={() => setReplyValue(0)}
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// variant="outline"
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// className="text-blue-600 border-blue-600"
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// >
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// Batal
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// </Button>
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// <Button
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// onClick={handleSendReplyData}
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// className="bg-blue-600 text-white hover:bg-blue-700"
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// >
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// Kirim
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// </Button>
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// </div>
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// </div>
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// )}
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// </div>
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// <div className="flex flex-col md:flex-row lg:flex-row gap-5 mt-5">
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// <div className="flex flex-col w-[100%] lg:w-[70%]">
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// {replyVisible && (
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// <div className="">
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// <textarea
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// id="replyMessage"
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// className="w-full h-24 border rounded-md p-2"
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// value={replyMessage}
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// onChange={(e) => setReplyMessage(e.target.value)}
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// placeholder="Tulis pesan di sini..."
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// />
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// <div className="flex justify-end gap-3 my-2">
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// <Button
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// onClick={() => setReplyVisible(false)}
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// color="default"
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// variant="outline"
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// >
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// Batal
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// </Button>
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// <Button onClick={handleSendReply} color="primary">
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// Kirim
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// </Button>
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// </div>
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// </div>
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// )}
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// <div className="border rounded-t-xl">
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// <p className="p-4 bg-slate-300 rounded-t-xl text-lg font-semibold">
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// Ticket #{detail?.referenceNumber}
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// </p>
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// {ticketReply?.map((list) => (
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// <div key={list.id} className="flex flex-col mb-4">
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// {isMobile ? (
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// <div className="flex gap-3 bg-sky-100 p-3 items-center">
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// <Icon icon="qlementine-icons:user-16" width={36} />
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// <div>
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// <p className="text-sm">
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// <span className="font-bold">
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// {list?.user?.fullname}
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// </span>{" "}
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// mengirimkan balasan{" "}
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// <span className="font-bold">
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// {list?.messageTo?.fullname}
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// </span>
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// </p>
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// <p className="text-xs">
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// {new Date(list.createdAt).toLocaleString("id-ID", {
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// day: "2-digit",
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// month: "2-digit",
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// year: "numeric",
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// hour: "2-digit",
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// minute: "2-digit",
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// })}
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// </p>
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// </div>
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// </div>
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// ) : (
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// <div className="flex gap-4 bg-sky-100 p-4 items-center">
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// <div className="text-center">
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// <Icon icon="qlementine-icons:user-16" width={50} />
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// </div>
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// <div>
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// <p className="text-sm">
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// <span className="font-bold">
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// {list?.user?.fullname}
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// </span>{" "}
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// mengirimkan balasan{" "}
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// <span className="font-bold">
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// {list?.messageTo?.fullname}
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// </span>
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// </p>
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// <p className="text-xs">
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// {new Date(list.createdAt).toLocaleString("id-ID", {
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// day: "2-digit",
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// month: "2-digit",
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// year: "numeric",
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// hour: "2-digit",
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// minute: "2-digit",
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// })}
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// </p>
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// </div>
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// </div>
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// )}
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// <div className="bg-white text-sm p-4">{list.comments}</div>
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// </div>
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// ))}
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// {ticketInternal && (
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// <div key={ticketInternal.id} className="flex flex-col">
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// <div className="flex flex-row gap-3 bg-sky-100 p-4 items-center">
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// <Icon icon="qlementine-icons:user-16" width={36} />
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// <div>
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// <p>
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// <span className="font-bold text-sm">
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// {ticketInternal?.commentFromUserName}
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// </span>{" "}
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// mengirimkan komentar untuk{" "}
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// <span className="font-bold text-sm">
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// {ticketInternal?.feedTitle}
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// </span>
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// </p>
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// <p className="text-xs">
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// {`${new Date(ticketInternal?.createdAt).getDate()}-${
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// new Date(ticketInternal?.createdAt).getMonth() + 1
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// }-${new Date(
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// ticketInternal?.createdAt
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// ).getFullYear()} ${new Date(
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// ticketInternal?.createdAt
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// ).getHours()}:${new Date(
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// ticketInternal?.createdAt
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// ).getMinutes()}`}
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// </p>
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// </div>
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// </div>
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// <div className="p-4 bg-white text-sm">
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// <p>{htmlToString(ticketInternal.message)}</p>
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// {detailTickets?.typeId === 6 &&
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// detailTickets?.emergencyIssue ? (
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// <div className="row mx-0 mb-3 emergency-attachments">
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// <div className="mt-3 mr-4">
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// <Button
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// color="primary"
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// size="md"
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// onClick={openEmergencyIssueDetail}
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// >
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// Info Lainnya
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// </Button>
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// </div>
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// </div>
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// ) : null}
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// {detailTickets?.emergencyIssue && (
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// <InfoLainnyaModal
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// open={openEmergencyModal}
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// onClose={() => setOpenEmergencyModal(false)}
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// data={detailTickets.emergencyIssue}
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// />
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// )}
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// </div>
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// </div>
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// )}
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// </div>
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// </div>
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// {detail !== undefined && (
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// <div className="gap-5 mb-5 w-[100%] lg:w-[30%] border bg-white rounded-md">
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// <p className="mx-3 mt-3">Properties</p>
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// <div className="space-y-2 px-3">
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// <Label>Judul</Label>
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// <Controller
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// control={control}
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// name="title"
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// render={({ field }) => (
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// <Input
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// size="md"
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// type="text"
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// value={detail?.title}
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// onChange={field.onChange}
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// placeholder="Enter Title"
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// />
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// )}
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// />
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// {/* {errors.title?.message && (
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// <p className="text-red-400 text-sm">
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// {errors.title.message}
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// </p>
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// )} */}
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// </div>
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// <div className="mt-5 px-3">
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// <Label>Prioritas</Label>
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// <Select
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// onValueChange={setSelectedPriority}
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// value={detail?.priority?.name}
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// >
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// <SelectTrigger size="md">
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// <SelectValue placeholder="Pilih" />
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// </SelectTrigger>
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// <SelectContent>
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// <SelectItem value="Low">Low</SelectItem>
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// <SelectItem value="Medium">Medium</SelectItem>
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// <SelectItem value="High">High</SelectItem>
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// </SelectContent>
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// </Select>
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// </div>
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// <div className="mt-5 px-3 mb-3">
|
||
// <Label>Status</Label>
|
||
// <Select
|
||
// onValueChange={setSelectedStatus}
|
||
// value={detail?.status?.name}
|
||
// >
|
||
// <SelectTrigger size="md">
|
||
// <SelectValue placeholder="Pilih" />
|
||
// </SelectTrigger>
|
||
// <SelectContent>
|
||
// <SelectItem value="Open">Open</SelectItem>
|
||
// <SelectItem value="Close">Close</SelectItem>
|
||
// </SelectContent>
|
||
// </Select>
|
||
// </div>
|
||
// <div className="mt-5 px-3 mb-3">
|
||
// <Label>Operator</Label>
|
||
|
||
// {/* Tag yang ditampilkan secara kolom */}
|
||
// {selectedOperator.length > 0 && (
|
||
// <div className="flex flex-col gap-2 mb-2">
|
||
// {selectedOperator.map((id) => {
|
||
// const label = operatorOpt.find(
|
||
// (op: any) => op.value === id
|
||
// )?.label;
|
||
// return (
|
||
// <div
|
||
// key={id}
|
||
// className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
|
||
// >
|
||
// <span>{label}</span>
|
||
// <button
|
||
// type="button"
|
||
// onClick={() =>
|
||
// setSelectedOperator((prev) =>
|
||
// prev.filter((val) => val !== id)
|
||
// )
|
||
// }
|
||
// className="ml-2 text-gray-500 hover:text-red-600"
|
||
// >
|
||
// ×
|
||
// </button>
|
||
// </div>
|
||
// );
|
||
// })}
|
||
// </div>
|
||
// )}
|
||
|
||
// {/* Popover Checkbox Dropdown */}
|
||
// <Popover>
|
||
// <PopoverTrigger asChild>
|
||
// <Button variant="outline" className="w-full justify-between">
|
||
// Pilih Operator
|
||
// <ChevronDownIcon className="ml-2 h-4 w-4" />
|
||
// </Button>
|
||
// </PopoverTrigger>
|
||
// <PopoverContent className="w-full max-h-60 overflow-auto">
|
||
// <div className="flex flex-col gap-1">
|
||
// {operatorOpt.map((op: any) => (
|
||
// <label
|
||
// key={op.id}
|
||
// className="flex items-center space-x-2 cursor-pointer px-2 py-1 hover:bg-gray-100 rounded"
|
||
// >
|
||
// <input
|
||
// type="checkbox"
|
||
// checked={selectedOperator.includes(op.value)}
|
||
// disabled
|
||
// onChange={(e) => {
|
||
// if (e.target.checked) {
|
||
// setSelectedOperator((prev) => [
|
||
// ...prev,
|
||
// op.value,
|
||
// ]);
|
||
// } else {
|
||
// setSelectedOperator((prev) =>
|
||
// prev.filter((val) => val !== op.value)
|
||
// );
|
||
// }
|
||
// }}
|
||
// />
|
||
// <span>{op.label}</span>
|
||
// </label>
|
||
// ))}
|
||
// </div>
|
||
// </PopoverContent>
|
||
// </Popover>
|
||
// </div>
|
||
// <div className="space-y-2 px-3 py-3">
|
||
// <Label>Description</Label>
|
||
// <Controller
|
||
// control={control}
|
||
// name="title"
|
||
// render={({ field }) => (
|
||
// <Textarea
|
||
// value={detail?.description}
|
||
// onChange={field.onChange}
|
||
// placeholder="Enter Title"
|
||
// />
|
||
// )}
|
||
// />
|
||
// {/* {errors.title?.message && (
|
||
// <p className="text-red-400 text-sm">
|
||
// {errors.title.message}
|
||
// </p>
|
||
// )} */}
|
||
// </div>
|
||
// </div>
|
||
// )}
|
||
// </div>
|
||
// </div>
|
||
// );
|
||
// }
|
||
"use client";
|
||
|
||
import React, { useEffect, useRef, useState } from "react";
|
||
import { Button } from "@/components/ui/button";
|
||
import { cn } from "@/lib/utils";
|
||
import Swal from "sweetalert2";
|
||
import withReactContent from "sweetalert2-react-content";
|
||
import { getTicketingDetail, getTicketingReply, saveTicketReply } from "@/service/service/communication/communication";
|
||
|
||
export type replyDetail = {
|
||
id: number;
|
||
comments: string;
|
||
createdAt: string;
|
||
user: { id: number; fullname: string };
|
||
messageTo: { id: number; fullname: string };
|
||
};
|
||
|
||
type Props = { id: string };
|
||
|
||
export default function FormDetailTicketing({ id }: Props) {
|
||
const MySwal = withReactContent(Swal);
|
||
const [detail, setDetail] = useState<any>(null);
|
||
const [ticketReply, setTicketReply] = useState<replyDetail[]>([]);
|
||
const [replyText, setReplyText] = useState("");
|
||
const chatEndRef = useRef<HTMLDivElement>(null);
|
||
|
||
useEffect(() => {
|
||
async function init() {
|
||
const resDetail = await getTicketingDetail(id);
|
||
setDetail(resDetail?.data?.data);
|
||
await fetchReplies();
|
||
}
|
||
init();
|
||
}, [id]);
|
||
|
||
useEffect(() => {
|
||
chatEndRef.current?.scrollIntoView({ behavior: "smooth" });
|
||
}, [ticketReply]);
|
||
|
||
async function fetchReplies() {
|
||
const res = await getTicketingReply(id);
|
||
if (res?.data !== null) {
|
||
const sortedReplies = res?.data.data.sort(
|
||
(a: replyDetail, b: replyDetail) =>
|
||
new Date(a.createdAt).getTime() - new Date(b.createdAt).getTime()
|
||
);
|
||
setTicketReply(sortedReplies);
|
||
}
|
||
}
|
||
|
||
const sendReply = async (resolve: boolean) => {
|
||
if (!replyText.trim()) return;
|
||
try {
|
||
await saveTicketReply({
|
||
ticketId: id,
|
||
comment: replyText,
|
||
resolve,
|
||
});
|
||
setReplyText("");
|
||
await fetchReplies();
|
||
} catch (err) {
|
||
MySwal.fire("Error", "Gagal kirim balasan", "error");
|
||
}
|
||
};
|
||
|
||
const handleTranslate = () => {
|
||
MySwal.fire("Info", "Fitur translate belum dihubungkan", "info");
|
||
};
|
||
|
||
return (
|
||
<section className="flex flex-col h-full bg-white">
|
||
{/* Header */}
|
||
<div className="border-b px-4 py-3 shrink-0">
|
||
<div className="flex items-center gap-3">
|
||
<div className="text-sm font-medium">
|
||
{(detail?.title ?? "").split(" ").slice(0, 25).join(" ") +
|
||
((detail?.title ?? "").split(" ").length > 25 ? "..." : "")}
|
||
</div>
|
||
<div className="text-xs text-muted-foreground">
|
||
• {detail?.source ?? "Ticket"}
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
{/* Chat Messages (scrollable only this part) */}
|
||
<div className="flex-1 overflow-y-auto p-4 space-y-3 bg-gray-50">
|
||
{!detail ? (
|
||
<div className="h-full flex items-center justify-center text-muted-foreground">
|
||
<div className="text-center">
|
||
<div className="mb-4">
|
||
{/* Icon kosong */}
|
||
<svg
|
||
width="72"
|
||
height="72"
|
||
viewBox="0 0 24 24"
|
||
className="mx-auto opacity-60"
|
||
>
|
||
<path
|
||
fill="currentColor"
|
||
d="M12 3C7 3 3 6.6 3 11c0 1.9.8 3.6 2.2 5v3.1L8 17.9c1 .3 2 .5 4 .5 5 0 9-3.6 9-8.1S17 3 12 3z"
|
||
/>
|
||
</svg>
|
||
</div>
|
||
<div className="text-sm">Pilih issue untuk melihat detail</div>
|
||
</div>
|
||
</div>
|
||
) : (
|
||
ticketReply.map((m) => {
|
||
const isUser = m.user.fullname !== "Agent";
|
||
return (
|
||
<div
|
||
key={m.id}
|
||
className={cn(
|
||
"flex items-end",
|
||
isUser ? "justify-end" : "justify-start"
|
||
)}
|
||
>
|
||
<div
|
||
className={cn(
|
||
"px-4 py-2 rounded-2xl max-w-[70%] break-words",
|
||
isUser
|
||
? "bg-green-500 text-white"
|
||
: "bg-white text-gray-800",
|
||
isUser ? "rounded-br-none" : "rounded-bl-none",
|
||
"shadow-sm"
|
||
)}
|
||
>
|
||
<div className="whitespace-pre-wrap text-sm">
|
||
{m.comments}
|
||
</div>
|
||
<div className="text-[10px] text-gray-300 mt-1 text-right">
|
||
{new Date(m.createdAt).toLocaleTimeString("id-ID", {
|
||
hour: "2-digit",
|
||
minute: "2-digit",
|
||
})}
|
||
</div>
|
||
</div>
|
||
</div>
|
||
);
|
||
})
|
||
)}
|
||
<div ref={chatEndRef} />
|
||
</div>
|
||
|
||
{/* Input Box */}
|
||
<div className="border-t px-4 py-3 bg-white shrink-0">
|
||
<div className="flex flex-col gap-2 max-w-full mx-auto">
|
||
<textarea
|
||
placeholder='Enter your reply or type "/" to insert a quick reply'
|
||
value={replyText}
|
||
onChange={(e) => setReplyText(e.target.value)}
|
||
className="w-full border rounded-xl p-3 min-h-[64px] resize-none focus:outline-none focus:ring"
|
||
/>
|
||
<div className="flex items-center justify-between gap-3">
|
||
<Button variant="outline" size="sm" onClick={handleTranslate}>
|
||
Translate
|
||
</Button>
|
||
<div className="flex items-center gap-2">
|
||
<Button
|
||
variant="outline"
|
||
size="sm"
|
||
onClick={() => sendReply(true)}
|
||
disabled={!replyText.trim()}
|
||
>
|
||
Kirim & Resolve
|
||
</Button>
|
||
<Button
|
||
size="sm"
|
||
onClick={() => sendReply(false)}
|
||
disabled={!replyText.trim()}
|
||
>
|
||
Kirim
|
||
</Button>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
</section>
|
||
);
|
||
}
|