mediahub-fe/components/form/communication/escalation-forward-form.tsx

"use client";
"use client";
import React, { useEffect, useState } from "react";
import { useForm, Controller } from "react-hook-form";
import { Input } from "@/components/ui/input";
import { Button } from "@/components/ui/button";
import { Label } from "@/components/ui/label";
import { Card } from "@/components/ui/card";
import { zodResolver } from "@hookform/resolvers/zod";
import * as z from "zod";
import Swal from "sweetalert2";
import withReactContent from "sweetalert2-react-content";
import { useParams } from "next/navigation";
import {
  SelectContent,
  SelectItem,
  SelectTrigger,
  SelectValue,
} from "@/components/ui/select";
import { Avatar, AvatarImage } from "@/components/ui/avatar";
import {
  getCuratorUser,
  getEscalationDiscussion,
  getQuestionTicket,
  getTicketingDetail,
  getTicketingInternalDetail,
  getTicketingInternalDiscussion,
  saveTicketInternalReply,
  saveTicketsQuestion,
} from "@/service/communication/communication";
import { Textarea } from "@/components/ui/textarea";
import { Icon } from "@iconify/react/dist/iconify.js";
import { Link } from "@/i18n/routing";
import { loading } from "@/lib/swal";
import { id } from "date-fns/locale";
import { DetailTicket } from "../ticketing/info-lainnya-types";
import { Description } from "@radix-ui/react-toast";
import {
  Popover,
  PopoverContent,
  PopoverTrigger,
} from "@/components/ui/popover";
import { ChevronDownIcon } from "lucide-react";
import { getOperatorUser } from "@/service/management-user/management-user";
import makeAnimated from "react-select/animated";
import Select, { ActionMeta, MultiValue } from "react-select";
import { Checkbox } from "@/components/ui/checkbox";

interface Option {
  id: string;
  label: string;
  value: string;
  fullname: string;
  userLevel: string;
  userLevelId: string;
}

// const taskSchema = z.object({
//   title: z.string().optional(),
//   description: z.string().min(2, {
//     message: "Narasi Penugasan harus lebih dari 2 karakter.",
//   }),
// });

const taskSchema = z.object({
  title: z.string().optional(),
  description: z.string().min(2, {
    message: "Narasi Penugasan harus lebih dari 2 karakter.",
  }),
});

export type replyDetail = {
  id: number;
  message: string;
  createdAt: string;
  messageFrom: {
    id: number;
    fullname: string;
  };
  messageTo: {
    id: number;
    fullname: string;
  };
};

const optionsData = [
  { value: "1", label: "Low" },
  { value: "2", label: "Medium" },
  { value: "3", label: "High" },
];

type OptionType = {
  value: string;
  label: string;
};

export default function FormQuestionsForward() {
  const MySwal = withReactContent(Swal);
  const { id } = useParams() as { id: string };
  const [detail, setDetail] = useState<any>();
  const [ticketReply, setTicketReply] = useState<replyDetail[]>([]);
  const [replyVisible, setReplyVisible] = useState(false);
  const [listDiscussion, setListDiscussion] = useState();
  const [message, setMessage] = useState("");
  const [detailTickets, setDetailTickets] = useState<DetailTicket | null>(null);
  // const [selectedPriority, setSelectedPriority] = useState("");
  const [selectedPriority, setSelectedPriority] = useState<OptionType | null>(
    null
  );
  const [replyMessage, setReplyMessage] = useState("");
  const [selectedStatus, setSelectedStatus] = useState("");
  const [operatorOpt, setOperatorOpt] = useState<
    { id: string; label: string; value: string }[]
  >([]);
  const [selectedOperator, setSelectedOperator] = useState<string[]>([]);
  const [options, setOptions] = useState<Option[]>([]);
  const animatedComponent = makeAnimated();
  const [isCollaboration, setIsCollaboration] = useState(false);
  const [selectedOption, setSelectedOption] = useState<Option[]>([]);
  const [replies, setReplies] = useState([
    {
      id: 1,
      name: "Mabes Polri - Approver",
      message: "test",
      timestamp: "2024-12-20 00:56:10",
    },
    {
      id: 2,
      name: "Mabes Polri - Approver",
      message: "balas",
      timestamp: "2025-01-18 17:42:48",
    },
  ]);

  const {
    control,
    handleSubmit,
    reset,
    formState: { errors },
  } = useForm({
    resolver: zodResolver(taskSchema),
  });

  useEffect(() => {
    async function initState() {
      const response = await getQuestionTicket(id);
      setDetail(response?.data?.data);

      if (response?.data !== null) {
        setDetailTickets(response?.data?.data);
      }

      if (detailTickets?.emergencyIssue) {
        reset({
          title: detailTickets.emergencyIssue.title || "",
          description: detailTickets.emergencyIssue.description || "",
        });
        // setSelectedPriority(String(detailTickets.emergencyIssue.urgencyId));
        // setSelectedStatus(String(detailTickets.statusId)); // jika ada
      }
    }
    initState();
    getTicketReply();
    getUser();
  }, [id, reset]);

  useEffect(() => {
    async function getOperator() {
      const res = await getOperatorUser(detailTickets?.typeId);
      if (res?.data !== null) {
        const rawUser = res?.data?.data;
        const optionArr = rawUser?.map((option: any) => ({
          id: option.id,
          label: option.fullName,
          value: option.id,
        }));
        setOperatorOpt(optionArr);
      }
    }

    getOperator();
  }, [detailTickets]);

  async function getTicketReply() {
    const res = await getTicketingInternalDiscussion(id);
    if (res?.data !== null) {
      setTicketReply(res?.data?.data);
    }
  }

  const onSubmit = async (data: any) => {
    try {
      const payload = {
        id,
        title: data.title,
        description: data.description,
        priorityId: selectedPriority?.value,
        statusId: selectedStatus,
        typeId: detailTickets?.typeId,
        parentCommentId: detailTickets?.feedId,
        operatorTeam: selectedOperator.join(","),
        isEscalation: true,
        communicationTeam: selectedOption.map((item) => item.id).join(","),
        isCollaboration: isCollaboration,
      };

      const response = await saveTicketsQuestion(payload);

      MySwal.fire({
        title: "Sukses",
        text: "Data berhasil diperbarui.",
        icon: "success",
      }).then(() => {
        window.location.href = "/in/supervisor/communications/questions/all";
      });

      getTicketReply();
    } catch (error) {
      console.error("Gagal update:", error);
      MySwal.fire({
        title: "Error",
        text: "Terjadi kesalahan saat memperbarui.",
        icon: "error",
      });
    }
  };

  const handleChange = (
    selected: MultiValue<Option>,
    _actionMeta: ActionMeta<Option>
  ) => {
    setSelectedOption([...selected]);
  };

  const formatOptionLabel = (option: Option) => (
    <>
      <div className="row">
        <div className="col">
          {option.value} | {option.fullname}
        </div>
      </div>
      <div className="row">
        <div className="col">
          <b>{option.userLevel}</b>
        </div>
      </div>
    </>
  );

  async function getUser() {
    const res = await getCuratorUser();

    if (res?.data !== null) {
      const rawUser = res?.data?.data?.content;
      console.log("raw user", rawUser);

      const optionArr: Option[] = rawUser.map((option: any) => ({
        id: option?.id,
        label: option?.username + option?.fullname + option?.userLevel?.name,
        value: option?.username,
        fullname: option?.fullname,
        userLevel: option?.userLevel?.name,
        userLevelId: option?.userLevel?.id,
      }));

      setOptions(optionArr);
    }
  }

  const handleSendReply = () => {
    if (replyMessage.trim() === "") return;

    const newReply = {
      id: replies.length + 1,
      name: "Mabes Polri - Approver",
      message: replyMessage,
      timestamp: new Date().toISOString().slice(0, 19).replace("T", " "),
    };

    setReplies([...replies, newReply]);
    setReplyMessage("");
  };

  return (
    <div>
      <div className="flex">
        <div className="flex flex-col mt-6 w-full mb-3">
          {detail !== undefined && (
            <div key={detail?.id} className="bg-slate-300  rounded-md">
              <p className="p-5 bg-slate-300 rounded-md text-lg font-semibold">
                Ticket #{detail.id}
              </p>
              <div className="flex flex-row gap-3 bg-sky-100 p-5 items-center">
                <Icon icon="qlementine-icons:user-16" width={36} />

                <div>
                  <p>
                    <span className="font-bold">
                      {detail?.commentFromUserName}
                    </span>
                    {` `}
                    mengirimkan pesan untuk{` `}
                    <Link
                      href={
                        detail?.feed
                          ? detail?.feed?.permalink_url == undefined
                            ? detail?.feedUrl
                            : detail?.feed?.permalink_url
                          : ""
                      }
                      target="_blank"
                      className="font-bold"
                    >
                      {detail?.message}
                    </Link>
                  </p>
                  <p className="text-xs">
                    {`${new Date(detail?.createdAt).getDate()}-${
                      new Date(detail?.createdAt).getMonth() + 1
                    }-${new Date(detail?.createdAt).getFullYear()} ${new Date(
                      detail?.createdAt
                    ).getHours()}:${new Date(detail?.createdAt).getMinutes()}`}
                  </p>
                </div>
              </div>
              <p className="p-5 bg-white">{detail.message}</p>
            </div>
          )}
        </div>
      </div>
      {detailTickets && (
        <form onSubmit={handleSubmit(onSubmit)}>
          <div className="gap-5 mb-5 w-[100%] lg:w-auto border bg-white rounded-md">
            <p className="mx-3 mt-3">Properties</p>
            <div className="space-y-2 px-3">
              <Label>Judul</Label>
              <Controller
                control={control}
                name="title"
                render={({ field }) => (
                  <Input
                    size="md"
                    defaultValue={detailTickets?.message}
                    type="text"
                    {...field}
                    placeholder="Masukkan judul"
                  />
                )}
              />
            </div>

            <div className="mt-5 px-3 space-y-3">
              <Label>Prioritas</Label>
              <Select
                options={optionsData}
                value={selectedPriority}
                onChange={(option) => setSelectedPriority(option)}
                placeholder="Pilih Prioritas"
              />
            </div>

            <div className="mt-5 px-3 mb-3 flex flex-col gap-y-3">
              <Label>Operator</Label>

              {selectedOperator.length > 0 && (
                <div className="flex flex-row gap-2 mb-2">
                  {selectedOperator.map((id) => {
                    const label = operatorOpt.find(
                      (op: any) => op.value === id
                    )?.label;
                    return (
                      <div
                        key={id}
                        className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
                      >
                        <span>{label}</span>
                        <button
                          type="button"
                          onClick={() =>
                            setSelectedOperator((prev) =>
                              prev.filter((val) => val !== id)
                            )
                          }
                          className="ml-2 text-gray-500 hover:text-red-600"
                        >
                          ×
                        </button>
                      </div>
                    );
                  })}
                </div>
              )}

              {/* Popover Checkbox Dropdown */}
              <Popover>
                <PopoverTrigger asChild>
                  <Button variant="outline" className="w-3/12 justify-between">
                    Pilih Operator
                    <ChevronDownIcon className="ml-2 h-4 w-4" />
                  </Button>
                </PopoverTrigger>
                <PopoverContent className="w-full max-h-60 overflow-auto">
                  <div className="flex flex-col gap-1">
                    {operatorOpt.map((op: any) => (
                      <label
                        key={op.id}
                        className="flex space-x-2 cursor-pointer px-2 py-1 hover:bg-gray-100 rounded"
                      >
                        <input
                          type="checkbox"
                          checked={selectedOperator.includes(op.value)}
                          onChange={(e) => {
                            if (e.target.checked) {
                              setSelectedOperator((prev) => [
                                ...prev,
                                op.value,
                              ]);
                            } else {
                              setSelectedOperator((prev) =>
                                prev.filter((val) => val !== op.value)
                              );
                            }
                          }}
                        />
                        <span>{op.label}</span>
                      </label>
                    ))}
                  </div>
                </PopoverContent>
              </Popover>
            </div>
            <div className="space-y-2 px-3 py-3">
              <div className="">
                <Label>
                  Eskalasi Untuk <span className="text-red-500">*</span>
                </Label>
                <Select
                  options={options}
                  className="w-100"
                  closeMenuOnSelect={false}
                  components={animatedComponent}
                  onChange={handleChange}
                  formatOptionLabel={formatOptionLabel}
                  isMulti={true}
                />
              </div>
            </div>
            <div className="space-y-2 px-3 py-3">
              <Label>Deskripsi</Label>
              <Controller
                control={control}
                name="description"
                render={({ field }) => (
                  <Textarea {...field} placeholder="Masukkan description" />
                )}
              />
            </div>

            <div className="flex flex-row gap-2 px-3 py-3">
              <Label className="">Bagikan Untuk Kolaborasi</Label>
              <Checkbox
                checked={isCollaboration}
                onCheckedChange={(e: boolean) => setIsCollaboration(e)}
              />
            </div>

            <div className="flex justify-end mt-3 mr-3 py-3">
              <Button type="submit" color="primary">
                Simpan
              </Button>
            </div>
          </div>
        </form>
      )}
    </div>
  );
}