[QUDO-98] feat:emergency issue
This commit is contained in:
parent
706246b013
commit
78b633d337
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@ -0,0 +1,21 @@
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import { Card, CardContent } from "@/components/ui/card";
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import SiteBreadcrumb from "@/components/site-breadcrumb";
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import FormTask from "@/components/form/task/task-form";
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import FormTaskDetail from "@/components/form/task/task-detail-form";
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import FormDetailInternal from "@/components/form/communication/internal-detail-form";
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import FormDetailEscalation from "@/components/form/communication/escalation-detail-form";
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import FormQuestionsForward from "@/components/form/communication/escalation-forward-form";
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import FormQuestionsDetail from "@/components/form/communication/escalation-detail-new-form";
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const EscalationDetailPage = async () => {
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return (
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<div>
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<SiteBreadcrumb />
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<div className="space-y-4">
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<FormQuestionsDetail />
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</div>
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</div>
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);
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};
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export default EscalationDetailPage;
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@ -6,7 +6,7 @@ import FormDetailInternal from "@/components/form/communication/internal-detail-
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import FormDetailEscalation from "@/components/form/communication/escalation-detail-form";
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import FormQuestionsForward from "@/components/form/communication/escalation-forward-form";
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const EscalationDetailPage = async () => {
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const EscalationForwardPage = async () => {
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return (
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<div>
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<SiteBreadcrumb />
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@ -17,4 +17,4 @@ const EscalationDetailPage = async () => {
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);
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};
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export default EscalationDetailPage;
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export default EscalationForwardPage;
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@ -93,7 +93,7 @@ const columns: ColumnDef<any>[] = [
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</DropdownMenuTrigger>
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<DropdownMenuContent className="p-0" align="end">
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<Link
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href={`/supervisor/communications/escalation/forward/${row.original.id}`}
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href={`/supervisor/communications/escalation/detail/${row.original.id}`}
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>
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<DropdownMenuItem className="p-2 border-b text-default-700 group focus:bg-default focus:text-primary-foreground rounded-none">
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<Eye className="w-4 h-4 me-1.5" />
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@ -143,10 +143,10 @@ const columns: ColumnDef<any>[] = [
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</DropdownMenuItem>
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</Link>
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<Link
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href={`/supervisor/communications/forward/detail/${row?.original?.id}`}
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href={`/supervisor/communications/escalation/forward/${row?.original?.id}`}
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>
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<DropdownMenuItem className="p-2 border-b text-default-700 group focus:bg-default focus:text-primary-foreground rounded-none items-center">
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Eskalasi
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Bantuan
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</DropdownMenuItem>
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</Link>
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<a onClick={() => deleteValidation(row?.original?.id)}>
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@ -57,7 +57,6 @@ export default function FormCollaboration() {
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const editor = useRef(null);
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type TaskSchema = z.infer<typeof taskSchema>;
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// State for various form fields
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const [taskOutput, setTaskOutput] = useState({
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all: false,
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video: false,
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@ -68,7 +67,7 @@ export default function FormCollaboration() {
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const [assignmentType, setAssignmentType] = useState("mediahub");
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const [assignmentCategory, setAssignmentCategory] = useState("publication");
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const [mainType, setMainType] = useState<number>(1); // untuk Tipe Penugasan
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const [mainType, setMainType] = useState<number>(1);
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const [type, setType] = useState<string>("1");
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const [options, setOptions] = useState<Option[]>([]);
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const [ticketPriority, setTicketPriority] = useState<
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@ -81,7 +80,6 @@ export default function FormCollaboration() {
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const [platformTypeVisible, setPlatformTypeVisible] = useState(false);
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const [selectedTarget, setSelectedTarget] = useState<number | null>(null);
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// Opsi untuk dropdown
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const priority = [
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{ value: "low", label: "Low" },
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{ value: "medium", label: "Medium" },
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@ -134,13 +132,12 @@ export default function FormCollaboration() {
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if (res?.data !== null) {
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const rawData = res?.data?.data;
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// Ubah ke format Select { value: number, label: string }
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const priorityOptions = rawData.map((item: any) => ({
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value: item.id, // value dikirim ke API (number)
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label: item.name, // label yang ditampilkan ke user
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value: item.id,
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label: item.name,
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}));
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setTicketPriority(priorityOptions); // ← ini akan dipakai di komponen Select
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setTicketPriority(priorityOptions);
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}
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}
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@ -151,7 +148,6 @@ export default function FormCollaboration() {
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const rawUser = res?.data?.data?.content;
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console.log("raw user", rawUser);
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// Tentukan tipe array sebagai Option[]
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const optionArr: Option[] = rawUser.map((option: any) => ({
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id: option?.id,
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label: option?.username + option?.fullname + option?.userLevel?.name,
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@ -175,7 +171,7 @@ export default function FormCollaboration() {
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isCollaboration: true,
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isEscalation: true,
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isCollaborationWithNoneTicket: true,
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operatorTeam: selectedOption?.id, // This should work now without the error
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operatorTeam: selectedOption?.id,
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};
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const response = await saveTicketing(requestData);
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@ -0,0 +1,647 @@
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"use client";
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"use client";
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import React, { useEffect, useState } from "react";
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import { useForm, Controller } from "react-hook-form";
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import { Input } from "@/components/ui/input";
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import { Button } from "@/components/ui/button";
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import { Label } from "@/components/ui/label";
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import { Card } from "@/components/ui/card";
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import { zodResolver } from "@hookform/resolvers/zod";
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import * as z from "zod";
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import Swal from "sweetalert2";
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import withReactContent from "sweetalert2-react-content";
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import { useParams } from "next/navigation";
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import {
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Select,
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SelectContent,
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SelectItem,
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SelectTrigger,
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SelectValue,
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} from "@/components/ui/select";
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import { Avatar, AvatarImage } from "@/components/ui/avatar";
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import {
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getCuratorUser,
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getEscalationDiscussion,
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getQuestionTicket,
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getTicketingDetail,
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getTicketingInternalDetail,
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getTicketingInternalDiscussion,
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saveEscalationDiscussion,
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saveTicketInternalReply,
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saveTicketsQuestion,
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} from "@/service/communication/communication";
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import { Textarea } from "@/components/ui/textarea";
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import { Icon } from "@iconify/react/dist/iconify.js";
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import { Link } from "@/i18n/routing";
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import { loading } from "@/lib/swal";
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import { id } from "date-fns/locale";
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import { DetailTicket } from "../ticketing/info-lainnya-types";
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import { Description } from "@radix-ui/react-toast";
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import {
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Popover,
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PopoverContent,
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PopoverTrigger,
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} from "@/components/ui/popover";
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import { ChevronDownIcon } from "lucide-react";
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import { getOperatorUser } from "@/service/management-user/management-user";
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import { getCookiesDecrypt } from "@/lib/utils";
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const taskSchema = z.object({
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title: z.string().min(1, { message: "Judul diperlukan" }),
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description: z.string().min(2, {
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message: "Narasi Penugasan harus lebih dari 2 karakter.",
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}),
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});
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type DiscussionItem = {
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id: string;
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username: string;
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message: string;
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createdAt: string;
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parentId?: string | null;
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};
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export type replyDetail = {
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id: number;
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message: string;
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createdAt: string;
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messageFrom: {
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id: number;
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fullname: string;
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};
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messageTo: {
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id: number;
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fullname: string;
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};
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};
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export default function FormQuestionsDetail() {
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const MySwal = withReactContent(Swal);
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const { id } = useParams() as { id: string };
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const roleId = getCookiesDecrypt("urie");
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const [detail, setDetail] = useState<any>();
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const [ticketReply, setTicketReply] = useState<replyDetail[]>([]);
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const [replyVisible, setReplyVisible] = useState(false);
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const [listDiscussion, setListDiscussion] = useState<DiscussionItem[]>([]);
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const [message, setMessage] = useState<string>("");
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const [replyMessage, setReplyMessage] = useState<Record<string, string>>({});
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const [detailTickets, setDetailTickets] = useState<DetailTicket | null>(null);
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const [selectedPriority, setSelectedPriority] = useState("");
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const [selectedStatus, setSelectedStatus] = useState("");
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const [operatorOpt, setOperatorOpt] = useState<
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{ id: string; label: string; value: string }[]
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>([]);
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const [curatorOpt, setCuratorOpt] = useState<
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{ id: string; label: string; value: string; badge: string }[]
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>([]);
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const [selectedOperator, setSelectedOperator] = useState<string[]>([]);
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const [selectedOperatorEscalation, setSelectedOperatorEscalation] = useState<
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string[]
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>([]);
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// const [replies, setReplies] = useState([
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// // {
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// // id: 1,
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// // name: "Mabes Polri - Approver",
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// // message: "test",
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// // timestamp: "2024-12-20 00:56:10",
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// // },
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// // {
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// // id: 2,
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// // name: "Mabes Polri - Approver",
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// // message: "balas",
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// // timestamp: "2025-01-18 17:42:48",
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// // },
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// ]);
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const {
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control,
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handleSubmit,
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reset,
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formState: { errors },
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} = useForm({
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resolver: zodResolver(taskSchema),
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});
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// useEffect(() => {
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// async function initState() {
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// const response = await getQuestionTicket(id);
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// setDetail(response?.data?.data);
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// if (response?.data !== null) {
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// setDetailTickets(response?.data?.data);
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// }
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// if (detailTickets?.emergencyIssue) {
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// reset({
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// title: detailTickets.emergencyIssue.title || "",
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// description: detailTickets.emergencyIssue.description || "",
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// });
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// // setSelectedPriority(String(detailTickets.emergencyIssue.urgencyId));
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// // setSelectedStatus(String(detailTickets.statusId)); // jika ada
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// }
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// }
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// initState();
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// getTicketReply();
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// }, [id, reset]);
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useEffect(() => {
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async function initState() {
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const response = await getTicketingDetail(id);
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const detail = response?.data?.data;
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setDetail(detail);
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setDetailTickets(detail);
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// Ambil escalationTeams seperti ":891:"
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if (detail?.escalationTeams) {
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const teamIds = detail.escalationTeams
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.split(":")
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.filter((id: string) => id); // hapus string kosong
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setSelectedOperatorEscalation(teamIds); // set ke state
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}
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getTicketReply();
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}
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initState();
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}, [id]);
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useEffect(() => {
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async function getOperator() {
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const res = await getOperatorUser(detailTickets?.typeId);
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if (res?.data !== null) {
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const rawUser = res?.data?.data;
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const optionArr = rawUser?.map((option: any) => ({
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id: option.id,
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label: option.fullName,
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value: option.id.toString(), // pastikan string
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}));
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setOperatorOpt(optionArr);
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// 👇 Parse `assignedTeams` ke dalam array string
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if (detailTickets?.assignedTeams) {
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const assigned = detailTickets.assignedTeams
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.split(":")
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.filter((id: string) => id); // hapus string kosong
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setSelectedOperator(assigned);
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}
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}
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}
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getOperator();
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}, [detailTickets]);
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useEffect(() => {
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async function getCurator() {
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const res = await getCuratorUser();
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const rawUser = res?.data?.data?.content ?? []; // ✅ langsung ambil dari content
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const optionArr = rawUser?.map((option: any) => ({
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id: option.id,
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label: `${option.username} | ${option.fullname}`,
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value: option.id.toString(),
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badge: option.userLevel?.name ?? "", // optional jika ingin tampilkan badge/tingkatan
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}));
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setCuratorOpt(optionArr);
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}
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getCurator();
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}, []);
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async function getTicketReply() {
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const res = await getTicketingInternalDiscussion(id);
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if (res?.data !== null) {
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setTicketReply(res?.data?.data);
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}
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}
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const onSubmit = async (data: any) => {
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try {
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const payload = {
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id,
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title: data.title,
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description: data.description,
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priorityId: selectedPriority,
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statusId: selectedStatus,
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typeId: detailTickets?.typeId,
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parentCommentId: detailTickets?.feedId,
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};
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const response = await saveTicketsQuestion(payload);
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MySwal.fire({
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title: "Sukses",
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text: "Data berhasil diperbarui.",
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icon: "success",
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});
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// Refresh data jika perlu
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getTicketReply();
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} catch (error) {
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console.error("Gagal update:", error);
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MySwal.fire({
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title: "Error",
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text: "Terjadi kesalahan saat memperbarui.",
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icon: "error",
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});
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}
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};
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// const handleSendReply = () => {
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// if (replyMessage.trim() === "") return;
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// const newReply = {
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// id: replies.length + 1,
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// name: "Mabes Polri - Approver", // Sesuaikan dengan data dinamis jika ada
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// message: replyMessage,
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// timestamp: new Date().toISOString().slice(0, 19).replace("T", " "),
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// };
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// setReplies([...replies, newReply]);
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// setReplyMessage("");
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// };
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useEffect(() => {
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fetchDiscussions();
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}, [id]);
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const fetchDiscussions = async () => {
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try {
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const response = await getEscalationDiscussion(id);
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setListDiscussion(response?.data?.data || []);
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} catch (error) {
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console.error("Gagal mengambil diskusi", error);
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}
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};
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const sendDiscussionParent = async () => {
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if (message?.trim().length === 0) return;
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const data = {
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ticketId: id,
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message,
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parentId: null,
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};
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try {
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await saveEscalationDiscussion(data);
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setMessage("");
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const response = await getEscalationDiscussion(id);
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setListDiscussion(response?.data?.data || []);
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} catch (error) {
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console.error("Gagal kirim tanggapan", error);
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}
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};
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const sendDiscussionChild = async (parentId: string) => {
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const inputMsg = replyMessage[parentId];
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if (!inputMsg || inputMsg.trim().length === 0) return;
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const data = {
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ticketId: id,
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message: inputMsg,
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parentMessageId: parentId,
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};
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try {
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await saveEscalationDiscussion(data);
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const response = await getEscalationDiscussion(id);
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setListDiscussion(response?.data?.data || []);
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setReplyMessage((prev) => ({ ...prev, [parentId]: "" }));
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} catch (error) {
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console.error("Gagal kirim balasan", error);
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}
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};
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return (
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<div>
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<div className="flex">
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<div className="flex flex-col mt-6 w-full mb-3">
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{detail !== undefined && (
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<div key={detail?.id} className="bg-slate-300 rounded-md">
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<p className="p-5 bg-slate-300 rounded-md text-lg font-semibold">
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Ticket #{detail.id}
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</p>
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<div className="flex flex-row gap-3 bg-sky-100 p-5 items-center">
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<Icon icon="qlementine-icons:user-16" width={36} />
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<div>
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<p>
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<span className="font-bold">
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{detail?.commentFromUserName}
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</span>
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{` `}
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mengirimkan pesan untuk{` `}
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<Link
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href={
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detail?.feed
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? detail?.feed?.permalink_url == undefined
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? detail?.feedUrl
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: detail?.feed?.permalink_url
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: ""
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}
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target="_blank"
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className="font-bold"
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>
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{detail?.message}
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</Link>
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</p>
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<p className="text-xs">
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{`${new Date(detail?.createdAt).getDate()}-${
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new Date(detail?.createdAt).getMonth() + 1
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}-${new Date(detail?.createdAt).getFullYear()} ${new Date(
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detail?.createdAt
|
||||
).getHours()}:${new Date(detail?.createdAt).getMinutes()}`}
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
<p className="p-5 bg-white">{detail.message}</p>
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
</div>
|
||||
{detail !== undefined && (
|
||||
<div className="gap-5 mb-5 w-full border mt-3 rounded-md bg-white">
|
||||
<div className="space-y-2 px-3 mt-3">
|
||||
<Label>Judul</Label>
|
||||
<Controller
|
||||
control={control}
|
||||
name="title"
|
||||
render={({ field }) => (
|
||||
<Input
|
||||
size="md"
|
||||
type="text"
|
||||
value={detail?.title}
|
||||
onChange={field.onChange}
|
||||
placeholder="Enter Title"
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
{/* {errors.title?.message && (
|
||||
<p className="text-red-400 text-sm">
|
||||
{errors.title.message}
|
||||
</p>
|
||||
)} */}
|
||||
</div>
|
||||
<div className="mt-5 px-3">
|
||||
<Label>Prioritas</Label>
|
||||
<Select
|
||||
onValueChange={setSelectedPriority}
|
||||
value={detail?.priority?.name}
|
||||
>
|
||||
<SelectTrigger size="md" className="w-3/12">
|
||||
<SelectValue placeholder="Pilih" />
|
||||
</SelectTrigger>
|
||||
<SelectContent>
|
||||
<SelectItem value="Low">Low</SelectItem>
|
||||
<SelectItem value="Medium">Medium</SelectItem>
|
||||
<SelectItem value="High">High</SelectItem>
|
||||
</SelectContent>
|
||||
</Select>
|
||||
</div>
|
||||
{(roleId === "9" || roleId === "10") && (
|
||||
<div className="mt-5 px-3 mb-3">
|
||||
<Label>Operator</Label>
|
||||
|
||||
{/* Tag yang ditampilkan secara kolom */}
|
||||
{selectedOperator.length > 0 && (
|
||||
<div className="flex flex-col gap-2 mb-2">
|
||||
{selectedOperator.map((id) => {
|
||||
const label = operatorOpt.find(
|
||||
(op: any) => op.value === id
|
||||
)?.label;
|
||||
return (
|
||||
<div
|
||||
key={id}
|
||||
className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
|
||||
>
|
||||
<span>{label}</span>
|
||||
<button
|
||||
type="button"
|
||||
onClick={() =>
|
||||
setSelectedOperator((prev) =>
|
||||
prev.filter((val) => val !== id)
|
||||
)
|
||||
}
|
||||
className="ml-2 text-gray-500 hover:text-red-600"
|
||||
>
|
||||
×
|
||||
</button>
|
||||
</div>
|
||||
);
|
||||
})}
|
||||
</div>
|
||||
)}
|
||||
|
||||
{/* Popover Checkbox Dropdown */}
|
||||
<Popover>
|
||||
<PopoverTrigger asChild>
|
||||
<Button variant="outline" className="w-full justify-between">
|
||||
Pilih Operator
|
||||
<ChevronDownIcon className="ml-2 h-4 w-4" />
|
||||
</Button>
|
||||
</PopoverTrigger>
|
||||
<PopoverContent className="w-full max-h-60 overflow-auto">
|
||||
<div className="flex flex-col gap-1">
|
||||
{operatorOpt.map((op: any) => (
|
||||
<label
|
||||
key={op.id}
|
||||
className="flex items-center space-x-2 cursor-pointer px-2 py-1 hover:bg-gray-100 rounded"
|
||||
>
|
||||
<input
|
||||
type="checkbox"
|
||||
checked={selectedOperator.includes(op.value)}
|
||||
onChange={(e) => {
|
||||
if (e.target.checked) {
|
||||
setSelectedOperator((prev) => [
|
||||
...prev,
|
||||
op.value,
|
||||
]);
|
||||
} else {
|
||||
setSelectedOperator((prev) =>
|
||||
prev.filter((val) => val !== op.value)
|
||||
);
|
||||
}
|
||||
}}
|
||||
/>
|
||||
<span>{op.label}</span>
|
||||
</label>
|
||||
))}
|
||||
</div>
|
||||
</PopoverContent>
|
||||
</Popover>
|
||||
</div>
|
||||
)}
|
||||
<div className="space-y-2 px-3 mt-3">
|
||||
<Label>Description</Label>
|
||||
<Controller
|
||||
control={control}
|
||||
name="title"
|
||||
render={({ field }) => (
|
||||
<Textarea
|
||||
value={detail?.description}
|
||||
onChange={field.onChange}
|
||||
placeholder="Enter Title"
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
</div>
|
||||
{(roleId === "9" || roleId === "10") && (
|
||||
<div className="mt-5 px-3 mb-3">
|
||||
<Label>Eskalasi Untuk</Label>
|
||||
|
||||
{selectedOperatorEscalation.length > 0 && (
|
||||
<div className="flex flex-col gap-2 mb-2">
|
||||
{selectedOperatorEscalation.map((id) => {
|
||||
const operator = curatorOpt.find(
|
||||
(op: any) => op.value === id
|
||||
);
|
||||
|
||||
if (!operator) return null;
|
||||
|
||||
return (
|
||||
<div
|
||||
key={id}
|
||||
className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
|
||||
>
|
||||
<div>
|
||||
<div className="font-semibold">{operator.label}</div>
|
||||
{operator.badge && (
|
||||
<div className="text-xs text-gray-500">
|
||||
{operator.badge}
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
<button
|
||||
type="button"
|
||||
onClick={() =>
|
||||
setSelectedOperatorEscalation((prev) =>
|
||||
prev.filter((val) => val !== id)
|
||||
)
|
||||
}
|
||||
className="ml-2 text-gray-500 hover:text-red-600"
|
||||
>
|
||||
×
|
||||
</button>
|
||||
</div>
|
||||
);
|
||||
})}
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
)}
|
||||
<div className="mx-3 my-3">
|
||||
<h3 className="text-gray-700 font-medium">Tanggapan</h3>
|
||||
|
||||
{listDiscussion.map((item: any) => (
|
||||
<div key={item.id} className="mb-4 border-b pb-2">
|
||||
<p className="font-semibold">{item.messageFrom?.fullname}</p>
|
||||
<p>{item.message}</p>
|
||||
<small className="text-gray-500">{item.createdAt}</small>
|
||||
|
||||
<div className="text-sm mt-1">
|
||||
<button
|
||||
onClick={() =>
|
||||
setReplyMessage((prev) => ({
|
||||
...prev,
|
||||
[item.id]:
|
||||
prev[item.id] !== undefined
|
||||
? ""
|
||||
: `@${item.messageFrom?.fullname} `,
|
||||
}))
|
||||
}
|
||||
className="text-blue-600"
|
||||
>
|
||||
Balas
|
||||
</button>
|
||||
</div>
|
||||
|
||||
{/* Form Balas */}
|
||||
{replyMessage[item.id] !== undefined && (
|
||||
<div className="mt-2">
|
||||
<textarea
|
||||
id={`input-comment-${item.id}`}
|
||||
value={replyMessage[item.id]}
|
||||
onChange={(e) =>
|
||||
setReplyMessage((prev) => ({
|
||||
...prev,
|
||||
[item.id]: e.target.value,
|
||||
}))
|
||||
}
|
||||
className="w-full h-20 border border-gray-300 rounded-md p-2"
|
||||
placeholder={`@${item.messageFrom?.fullname}`}
|
||||
/>
|
||||
<div className="flex gap-3 mt-1">
|
||||
<button
|
||||
onClick={() => sendDiscussionChild(item.id)}
|
||||
className="text-blue-600"
|
||||
>
|
||||
Kirim Pesan
|
||||
</button>
|
||||
<button
|
||||
onClick={() =>
|
||||
setReplyMessage((prev) => {
|
||||
const newState = { ...prev };
|
||||
delete newState[item.id];
|
||||
return newState;
|
||||
})
|
||||
}
|
||||
className="text-red-500"
|
||||
>
|
||||
Cancel
|
||||
</button>
|
||||
</div>
|
||||
</div>
|
||||
)}
|
||||
|
||||
{/* List Balasan */}
|
||||
{item.children?.map((child: any) => (
|
||||
<div key={child.id} className="ml-4 mt-2 border-l pl-4">
|
||||
<p className="font-semibold">
|
||||
{child.messageFrom?.fullname}
|
||||
</p>
|
||||
<p>{child.message}</p>
|
||||
<small className="text-gray-500">{child.createdAt}</small>
|
||||
</div>
|
||||
))}
|
||||
</div>
|
||||
))}
|
||||
|
||||
{/* Form Tanggapan Baru */}
|
||||
<div className="mt-4">
|
||||
<label
|
||||
htmlFor="replyMessage"
|
||||
className="block text-gray-700 font-medium mb-2"
|
||||
>
|
||||
Tulis Tanggapan Anda
|
||||
</label>
|
||||
<textarea
|
||||
id="replyMessage"
|
||||
className="w-full h-24 border border-gray-300 rounded-md p-2"
|
||||
value={message}
|
||||
onChange={(e) => setMessage(e.target.value)}
|
||||
placeholder="Tulis tanggapan anda di sini..."
|
||||
/>
|
||||
<div className="flex justify-end gap-3 mt-2 mb-3">
|
||||
<button
|
||||
onClick={() => setMessage("")}
|
||||
className="px-4 py-2 bg-gray-200 text-gray-800 rounded-md"
|
||||
>
|
||||
Batal
|
||||
</button>
|
||||
<button
|
||||
onClick={sendDiscussionParent}
|
||||
className="px-4 py-2 bg-blue-600 text-white rounded-md"
|
||||
>
|
||||
Kirim Pesan
|
||||
</button>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
);
|
||||
}
|
||||
|
|
@ -12,7 +12,6 @@ import Swal from "sweetalert2";
|
|||
import withReactContent from "sweetalert2-react-content";
|
||||
import { useParams } from "next/navigation";
|
||||
import {
|
||||
Select,
|
||||
SelectContent,
|
||||
SelectItem,
|
||||
SelectTrigger,
|
||||
|
|
@ -20,6 +19,7 @@ import {
|
|||
} from "@/components/ui/select";
|
||||
import { Avatar, AvatarImage } from "@/components/ui/avatar";
|
||||
import {
|
||||
getCuratorUser,
|
||||
getEscalationDiscussion,
|
||||
getQuestionTicket,
|
||||
getTicketingDetail,
|
||||
|
|
@ -35,6 +35,24 @@ import { loading } from "@/lib/swal";
|
|||
import { id } from "date-fns/locale";
|
||||
import { DetailTicket } from "../ticketing/info-lainnya-types";
|
||||
import { Description } from "@radix-ui/react-toast";
|
||||
import {
|
||||
Popover,
|
||||
PopoverContent,
|
||||
PopoverTrigger,
|
||||
} from "@/components/ui/popover";
|
||||
import { ChevronDownIcon } from "lucide-react";
|
||||
import { getOperatorUser } from "@/service/management-user/management-user";
|
||||
import makeAnimated from "react-select/animated";
|
||||
import Select from "react-select";
|
||||
|
||||
interface Option {
|
||||
id: string;
|
||||
label: string;
|
||||
value: string;
|
||||
fullname: string;
|
||||
userLevel: string;
|
||||
userLevelId: string;
|
||||
}
|
||||
|
||||
const taskSchema = z.object({
|
||||
title: z.string().min(1, { message: "Judul diperlukan" }),
|
||||
|
|
@ -57,6 +75,17 @@ export type replyDetail = {
|
|||
};
|
||||
};
|
||||
|
||||
const optionsData = [
|
||||
{ value: "1", label: "Low" },
|
||||
{ value: "2", label: "Medium" },
|
||||
{ value: "3", label: "High" },
|
||||
];
|
||||
|
||||
type OptionType = {
|
||||
value: string;
|
||||
label: string;
|
||||
};
|
||||
|
||||
export default function FormQuestionsForward() {
|
||||
const MySwal = withReactContent(Swal);
|
||||
const { id } = useParams() as { id: string };
|
||||
|
|
@ -68,9 +97,21 @@ export default function FormQuestionsForward() {
|
|||
const [message, setMessage] = useState("");
|
||||
|
||||
const [detailTickets, setDetailTickets] = useState<DetailTicket | null>(null);
|
||||
const [selectedPriority, setSelectedPriority] = useState("");
|
||||
// const [selectedPriority, setSelectedPriority] = useState("");
|
||||
const [selectedPriority, setSelectedPriority] = useState<OptionType | null>(
|
||||
null
|
||||
);
|
||||
const [replyMessage, setReplyMessage] = useState("");
|
||||
const [selectedStatus, setSelectedStatus] = useState("");
|
||||
const [operatorOpt, setOperatorOpt] = useState<
|
||||
{ id: string; label: string; value: string }[]
|
||||
>([]);
|
||||
const [selectedOperator, setSelectedOperator] = useState<string[]>([]);
|
||||
const [options, setOptions] = useState<Option[]>([]);
|
||||
const animatedComponent = makeAnimated();
|
||||
const [selectedOption, setSelectedOption] = useState<Option | undefined>(
|
||||
undefined
|
||||
);
|
||||
const [replies, setReplies] = useState([
|
||||
{
|
||||
id: 1,
|
||||
|
|
@ -95,38 +136,45 @@ export default function FormQuestionsForward() {
|
|||
resolver: zodResolver(taskSchema),
|
||||
});
|
||||
|
||||
// useEffect(() => {
|
||||
// async function initState() {
|
||||
// const response = await getQuestionTicket(id);
|
||||
// setDetail(response?.data?.data);
|
||||
|
||||
// if (response?.data !== null) {
|
||||
// setDetailTickets(response?.data?.data);
|
||||
// }
|
||||
|
||||
// if (detailTickets?.emergencyIssue) {
|
||||
// reset({
|
||||
// title: detailTickets.emergencyIssue.title || "",
|
||||
// description: detailTickets.emergencyIssue.description || "",
|
||||
// });
|
||||
// // setSelectedPriority(String(detailTickets.emergencyIssue.urgencyId));
|
||||
// // setSelectedStatus(String(detailTickets.statusId)); // jika ada
|
||||
// }
|
||||
// }
|
||||
// initState();
|
||||
// getTicketReply();
|
||||
// }, [id, reset]);
|
||||
|
||||
useEffect(() => {
|
||||
async function initState() {
|
||||
if (id) {
|
||||
const response = await getTicketingDetail(id);
|
||||
setDetail(response?.data?.data);
|
||||
const response = await getQuestionTicket(id);
|
||||
setDetail(response?.data?.data);
|
||||
|
||||
if (response?.data !== null) {
|
||||
setDetailTickets(response?.data?.data);
|
||||
}
|
||||
|
||||
if (detailTickets?.emergencyIssue) {
|
||||
reset({
|
||||
title: detailTickets.emergencyIssue.title || "",
|
||||
description: detailTickets.emergencyIssue.description || "",
|
||||
});
|
||||
// setSelectedPriority(String(detailTickets.emergencyIssue.urgencyId));
|
||||
// setSelectedStatus(String(detailTickets.statusId)); // jika ada
|
||||
}
|
||||
}
|
||||
initState();
|
||||
getTicketReply();
|
||||
}, [id]);
|
||||
getUser();
|
||||
}, [id, reset]);
|
||||
|
||||
useEffect(() => {
|
||||
async function getOperator() {
|
||||
const res = await getOperatorUser(detailTickets?.typeId);
|
||||
if (res?.data !== null) {
|
||||
const rawUser = res?.data?.data;
|
||||
const optionArr = rawUser?.map((option: any) => ({
|
||||
id: option.id,
|
||||
label: option.fullName,
|
||||
value: option.id,
|
||||
}));
|
||||
setOperatorOpt(optionArr);
|
||||
}
|
||||
}
|
||||
|
||||
getOperator();
|
||||
}, [detailTickets]);
|
||||
|
||||
async function getTicketReply() {
|
||||
const res = await getTicketingInternalDiscussion(id);
|
||||
|
|
@ -141,10 +189,13 @@ export default function FormQuestionsForward() {
|
|||
id,
|
||||
title: data.title,
|
||||
description: data.description,
|
||||
priorityId: selectedPriority,
|
||||
priorityId: selectedPriority?.value,
|
||||
statusId: selectedStatus,
|
||||
typeId: detailTickets?.typeId,
|
||||
parentCommentId: detailTickets?.feedId,
|
||||
operatorTeam: selectedOperator.join(","),
|
||||
isEscalation: true,
|
||||
communicationTeam: selectedOption?.id,
|
||||
};
|
||||
|
||||
const response = await saveTicketsQuestion(payload);
|
||||
|
|
@ -167,6 +218,46 @@ export default function FormQuestionsForward() {
|
|||
}
|
||||
};
|
||||
|
||||
const handleChange = (e: any) => {
|
||||
const selected = e;
|
||||
setSelectedOption(selected);
|
||||
};
|
||||
|
||||
const formatOptionLabel = (option: Option) => (
|
||||
<>
|
||||
<div className="row">
|
||||
<div className="col">
|
||||
{option.value} | {option.fullname}
|
||||
</div>
|
||||
</div>
|
||||
<div className="row">
|
||||
<div className="col">
|
||||
<b>{option.userLevel}</b>
|
||||
</div>
|
||||
</div>
|
||||
</>
|
||||
);
|
||||
|
||||
async function getUser() {
|
||||
const res = await getCuratorUser();
|
||||
|
||||
if (res?.data !== null) {
|
||||
const rawUser = res?.data?.data?.content;
|
||||
console.log("raw user", rawUser);
|
||||
|
||||
const optionArr: Option[] = rawUser.map((option: any) => ({
|
||||
id: option?.id,
|
||||
label: option?.username + option?.fullname + option?.userLevel?.name,
|
||||
value: option?.username,
|
||||
fullname: option?.fullname,
|
||||
userLevel: option?.userLevel?.name,
|
||||
userLevelId: option?.userLevel?.id,
|
||||
}));
|
||||
|
||||
setOptions(optionArr);
|
||||
}
|
||||
}
|
||||
|
||||
const handleSendReply = () => {
|
||||
if (replyMessage.trim() === "") return;
|
||||
|
||||
|
|
@ -228,107 +319,142 @@ export default function FormQuestionsForward() {
|
|||
)}
|
||||
</div>
|
||||
</div>
|
||||
{detail !== undefined && (
|
||||
<div className="gap-5 mb-5 w-full border mt-3 rounded-md bg-white">
|
||||
<div className="space-y-2 px-3 mt-3">
|
||||
<Label>Judul</Label>
|
||||
<Controller
|
||||
control={control}
|
||||
name="title"
|
||||
render={({ field }) => (
|
||||
<Input
|
||||
size="md"
|
||||
type="text"
|
||||
value={detail?.title}
|
||||
onChange={field.onChange}
|
||||
placeholder="Enter Title"
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
{/* {errors.title?.message && (
|
||||
<p className="text-red-400 text-sm">
|
||||
{errors.title.message}
|
||||
</p>
|
||||
)} */}
|
||||
</div>
|
||||
<div className="mt-5 px-3">
|
||||
<Label>Prioritas</Label>
|
||||
<Select
|
||||
onValueChange={setSelectedPriority}
|
||||
value={detail?.priority?.name}
|
||||
>
|
||||
<SelectTrigger size="md" className="w-3/12">
|
||||
<SelectValue placeholder="Pilih" />
|
||||
</SelectTrigger>
|
||||
<SelectContent>
|
||||
<SelectItem value="Low">Low</SelectItem>
|
||||
<SelectItem value="Medium">Medium</SelectItem>
|
||||
<SelectItem value="High">High</SelectItem>
|
||||
</SelectContent>
|
||||
</Select>
|
||||
</div>
|
||||
<div className="space-y-2 px-3 mt-3">
|
||||
<Label>Description</Label>
|
||||
<Controller
|
||||
control={control}
|
||||
name="title"
|
||||
render={({ field }) => (
|
||||
<Textarea
|
||||
value={detail?.description}
|
||||
onChange={field.onChange}
|
||||
placeholder="Enter Title"
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
{/* {errors.title?.message && (
|
||||
<p className="text-red-400 text-sm">
|
||||
{errors.title.message}
|
||||
</p>
|
||||
)} */}
|
||||
</div>
|
||||
<div className="mx-3 my-3">
|
||||
<h3 className="text-gray-700 font-medium">Tanggapan</h3>
|
||||
<div className="space-y-4">
|
||||
{replies.map((reply) => (
|
||||
<div key={reply.id} className="border-b pb-2">
|
||||
<p className="font-semibold text-gray-800">{reply.name}</p>
|
||||
<p className="text-gray-600">{reply.message}</p>
|
||||
<p className="text-sm text-gray-400">{reply.timestamp}</p>
|
||||
</div>
|
||||
))}
|
||||
{detailTickets && (
|
||||
<form onSubmit={handleSubmit(onSubmit)}>
|
||||
<div className="gap-5 mb-5 w-[100%] lg:w-auto border bg-white rounded-md">
|
||||
<p className="mx-3 mt-3">Properties</p>
|
||||
<div className="space-y-2 px-3">
|
||||
<Label>Judul</Label>
|
||||
<Controller
|
||||
control={control}
|
||||
name="title"
|
||||
render={({ field }) => (
|
||||
<Input
|
||||
size="md"
|
||||
defaultValue={detailTickets?.message}
|
||||
type="text"
|
||||
{...field}
|
||||
placeholder="Masukkan judul"
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div className="mx-3">
|
||||
<label
|
||||
htmlFor="replyMessage"
|
||||
className="block text-gray-700 font-medium mb-2"
|
||||
>
|
||||
Tulis Tanggapan Anda
|
||||
</label>
|
||||
<textarea
|
||||
id="replyMessage"
|
||||
className="w-full h-24 border border-gray-300 rounded-md p-2"
|
||||
value={replyMessage}
|
||||
onChange={(e) => setReplyMessage(e.target.value)}
|
||||
placeholder="Tulis tanggapan anda di sini..."
|
||||
/>
|
||||
<div className="flex justify-end gap-3 mt-2 mb-3">
|
||||
<button
|
||||
onClick={() => setReplyMessage("")}
|
||||
className="px-4 py-2 bg-gray-200 text-gray-800 rounded-md"
|
||||
>
|
||||
Batal
|
||||
</button>
|
||||
<button
|
||||
onClick={handleSendReply}
|
||||
className="px-4 py-2 bg-blue-600 text-white rounded-md"
|
||||
>
|
||||
Kirim Pesan
|
||||
</button>
|
||||
<div className="mt-5 px-3 space-y-3">
|
||||
<Label>Prioritas</Label>
|
||||
<Select
|
||||
options={optionsData}
|
||||
value={selectedPriority}
|
||||
onChange={(option) => setSelectedPriority(option)}
|
||||
placeholder="Pilih Prioritas"
|
||||
/>
|
||||
</div>
|
||||
|
||||
<div className="mt-5 px-3 mb-3 flex flex-col gap-y-3">
|
||||
<Label>Operator</Label>
|
||||
|
||||
{/* Tag yang ditampilkan secara kolom */}
|
||||
{selectedOperator.length > 0 && (
|
||||
<div className="flex flex-col gap-2 mb-2">
|
||||
{selectedOperator.map((id) => {
|
||||
const label = operatorOpt.find(
|
||||
(op: any) => op.value === id
|
||||
)?.label;
|
||||
return (
|
||||
<div
|
||||
key={id}
|
||||
className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
|
||||
>
|
||||
<span>{label}</span>
|
||||
<button
|
||||
type="button"
|
||||
onClick={() =>
|
||||
setSelectedOperator((prev) =>
|
||||
prev.filter((val) => val !== id)
|
||||
)
|
||||
}
|
||||
className="ml-2 text-gray-500 hover:text-red-600"
|
||||
>
|
||||
×
|
||||
</button>
|
||||
</div>
|
||||
);
|
||||
})}
|
||||
</div>
|
||||
)}
|
||||
|
||||
{/* Popover Checkbox Dropdown */}
|
||||
<Popover>
|
||||
<PopoverTrigger asChild>
|
||||
<Button variant="outline" className="w-3/12 justify-between">
|
||||
Pilih Operator
|
||||
<ChevronDownIcon className="ml-2 h-4 w-4" />
|
||||
</Button>
|
||||
</PopoverTrigger>
|
||||
<PopoverContent className="w-full max-h-60 overflow-auto">
|
||||
<div className="flex flex-col gap-1">
|
||||
{operatorOpt.map((op: any) => (
|
||||
<label
|
||||
key={op.id}
|
||||
className="flex space-x-2 cursor-pointer px-2 py-1 hover:bg-gray-100 rounded"
|
||||
>
|
||||
<input
|
||||
type="checkbox"
|
||||
checked={selectedOperator.includes(op.value)}
|
||||
onChange={(e) => {
|
||||
if (e.target.checked) {
|
||||
setSelectedOperator((prev) => [
|
||||
...prev,
|
||||
op.value,
|
||||
]);
|
||||
} else {
|
||||
setSelectedOperator((prev) =>
|
||||
prev.filter((val) => val !== op.value)
|
||||
);
|
||||
}
|
||||
}}
|
||||
/>
|
||||
<span>{op.label}</span>
|
||||
</label>
|
||||
))}
|
||||
</div>
|
||||
</PopoverContent>
|
||||
</Popover>
|
||||
</div>
|
||||
<div className="space-y-2 px-3 py-3">
|
||||
<div className="">
|
||||
<Label>
|
||||
Eskalasi Untuk <span className="text-red-500">*</span>
|
||||
</Label>
|
||||
<Select
|
||||
options={options}
|
||||
className="w-100"
|
||||
closeMenuOnSelect={false}
|
||||
components={animatedComponent}
|
||||
onChange={handleChange}
|
||||
formatOptionLabel={formatOptionLabel}
|
||||
isMulti={false}
|
||||
/>
|
||||
</div>
|
||||
</div>
|
||||
<div className="space-y-2 px-3 py-3">
|
||||
<Label>Deskripsi</Label>
|
||||
<Controller
|
||||
control={control}
|
||||
name="description"
|
||||
render={({ field }) => (
|
||||
<Textarea {...field} placeholder="Masukkan description" />
|
||||
)}
|
||||
/>
|
||||
</div>
|
||||
|
||||
<div className="flex justify-end mt-3 mr-3 py-3">
|
||||
<Button type="submit" color="primary">
|
||||
Simpan
|
||||
</Button>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</form>
|
||||
)}
|
||||
</div>
|
||||
);
|
||||
|
|
|
|||
|
|
@ -42,6 +42,13 @@ import { DetailTicket } from "../ticketing/info-lainnya-types";
|
|||
import InfoLainnyaModal from "../ticketing/info-lainnya";
|
||||
import { Description } from "@radix-ui/react-toast";
|
||||
import { Link } from "@/i18n/routing";
|
||||
import {
|
||||
Popover,
|
||||
PopoverContent,
|
||||
PopoverTrigger,
|
||||
} from "@/components/ui/popover";
|
||||
import { ChevronDownIcon } from "lucide-react";
|
||||
import { getOperatorUser } from "@/service/management-user/management-user";
|
||||
|
||||
const taskSchema = z.object({
|
||||
title: z.string().min(1, { message: "Judul diperlukan" }),
|
||||
|
|
@ -125,8 +132,12 @@ export default function FormQuestionsReply() {
|
|||
const [selectedPriority, setSelectedPriority] = useState("");
|
||||
const [selectedStatus, setSelectedStatus] = useState("");
|
||||
const [openEmergencyModal, setOpenEmergencyModal] = useState(false);
|
||||
const [replyValue, setReplyValue] = useState<number>(0); // beri tipe number
|
||||
const [replyText, setReplyText] = useState<string>(""); // untuk isi balasan
|
||||
const [replyValue, setReplyValue] = useState<number>(0);
|
||||
const [replyText, setReplyText] = useState<string>("");
|
||||
const [operatorOpt, setOperatorOpt] = useState<
|
||||
{ id: string; label: string; value: string }[]
|
||||
>([]);
|
||||
const [selectedOperator, setSelectedOperator] = useState<string[]>([]);
|
||||
const {
|
||||
control,
|
||||
handleSubmit,
|
||||
|
|
@ -196,6 +207,23 @@ export default function FormQuestionsReply() {
|
|||
}
|
||||
}
|
||||
|
||||
useEffect(() => {
|
||||
async function getOperator() {
|
||||
const res = await getOperatorUser(detailTickets?.typeId);
|
||||
if (res?.data !== null) {
|
||||
const rawUser = res?.data?.data;
|
||||
const optionArr = rawUser?.map((option: any) => ({
|
||||
id: option.id,
|
||||
label: option.fullName,
|
||||
value: option.id,
|
||||
}));
|
||||
setOperatorOpt(optionArr);
|
||||
}
|
||||
}
|
||||
|
||||
getOperator();
|
||||
}, [detailTickets]);
|
||||
|
||||
const handleSendReply = async () => {
|
||||
if (replyMessage.trim() === "") {
|
||||
MySwal.fire({
|
||||
|
|
@ -254,6 +282,7 @@ export default function FormQuestionsReply() {
|
|||
statusId: selectedStatus,
|
||||
typeId: detailTickets?.typeId,
|
||||
parentCommentId: detailTickets?.feedId,
|
||||
operatorTeam: selectedOperator.join(","),
|
||||
};
|
||||
|
||||
const response = await saveTicketsQuestion(payload);
|
||||
|
|
@ -488,6 +517,7 @@ export default function FormQuestionsReply() {
|
|||
<Input
|
||||
size="md"
|
||||
type="text"
|
||||
defaultValue={detailTickets?.message}
|
||||
{...field}
|
||||
placeholder="Masukkan judul"
|
||||
/>
|
||||
|
|
@ -513,19 +543,78 @@ export default function FormQuestionsReply() {
|
|||
</div>
|
||||
|
||||
<div className="mt-5 px-3 mb-3">
|
||||
<Label>Status</Label>
|
||||
<Select
|
||||
onValueChange={setSelectedStatus}
|
||||
value={selectedStatus}
|
||||
>
|
||||
<SelectTrigger size="md">
|
||||
<SelectValue placeholder="Pilih Status" />
|
||||
</SelectTrigger>
|
||||
<SelectContent>
|
||||
<SelectItem value="1">Open</SelectItem>
|
||||
<SelectItem value="2">Close</SelectItem>
|
||||
</SelectContent>
|
||||
</Select>
|
||||
<Label>Operator</Label>
|
||||
|
||||
{/* Tag yang ditampilkan secara kolom */}
|
||||
{selectedOperator.length > 0 && (
|
||||
<div className="flex flex-col gap-2 mb-2">
|
||||
{selectedOperator.map((id) => {
|
||||
const label = operatorOpt.find(
|
||||
(op: any) => op.value === id
|
||||
)?.label;
|
||||
return (
|
||||
<div
|
||||
key={id}
|
||||
className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
|
||||
>
|
||||
<span>{label}</span>
|
||||
<button
|
||||
type="button"
|
||||
onClick={() =>
|
||||
setSelectedOperator((prev) =>
|
||||
prev.filter((val) => val !== id)
|
||||
)
|
||||
}
|
||||
className="ml-2 text-gray-500 hover:text-red-600"
|
||||
>
|
||||
×
|
||||
</button>
|
||||
</div>
|
||||
);
|
||||
})}
|
||||
</div>
|
||||
)}
|
||||
|
||||
{/* Popover Checkbox Dropdown */}
|
||||
<Popover>
|
||||
<PopoverTrigger asChild>
|
||||
<Button
|
||||
variant="outline"
|
||||
className="w-full justify-between"
|
||||
>
|
||||
Pilih Operator
|
||||
<ChevronDownIcon className="ml-2 h-4 w-4" />
|
||||
</Button>
|
||||
</PopoverTrigger>
|
||||
<PopoverContent className="w-full max-h-60 overflow-auto">
|
||||
<div className="flex flex-col gap-1">
|
||||
{operatorOpt.map((op: any) => (
|
||||
<label
|
||||
key={op.id}
|
||||
className="flex items-center space-x-2 cursor-pointer px-2 py-1 hover:bg-gray-100 rounded"
|
||||
>
|
||||
<input
|
||||
type="checkbox"
|
||||
checked={selectedOperator.includes(op.value)}
|
||||
onChange={(e) => {
|
||||
if (e.target.checked) {
|
||||
setSelectedOperator((prev) => [
|
||||
...prev,
|
||||
op.value,
|
||||
]);
|
||||
} else {
|
||||
setSelectedOperator((prev) =>
|
||||
prev.filter((val) => val !== op.value)
|
||||
);
|
||||
}
|
||||
}}
|
||||
/>
|
||||
<span>{op.label}</span>
|
||||
</label>
|
||||
))}
|
||||
</div>
|
||||
</PopoverContent>
|
||||
</Popover>
|
||||
</div>
|
||||
|
||||
<div className="space-y-2 px-3 py-3">
|
||||
|
|
|
|||
|
|
@ -1,4 +1,7 @@
|
|||
export type DetailTicket = {
|
||||
commentFromUserId: string;
|
||||
assignedTeams: string;
|
||||
message: string;
|
||||
typeId: number;
|
||||
feedId: any;
|
||||
commentId: string;
|
||||
|
|
|
|||
|
|
@ -38,7 +38,13 @@ import { useRouter } from "next/navigation";
|
|||
import InfoLainnyaModal from "./info-lainnya";
|
||||
import { DetailTicket } from "./info-lainnya-types";
|
||||
import { useMediaQuery } from "react-responsive";
|
||||
import { ArrowLeft } from "lucide-react";
|
||||
import { ArrowLeft, ChevronDownIcon } from "lucide-react";
|
||||
import {
|
||||
Popover,
|
||||
PopoverContent,
|
||||
PopoverTrigger,
|
||||
} from "@/components/ui/popover";
|
||||
import { getOperatorUser } from "@/service/management-user/management-user";
|
||||
|
||||
const taskSchema = z.object({
|
||||
title: z.string().min(1, { message: "Judul diperlukan" }),
|
||||
|
|
@ -120,8 +126,12 @@ export default function FormDetailTicketing() {
|
|||
const [selectedPriority, setSelectedPriority] = useState("");
|
||||
const [selectedStatus, setSelectedStatus] = useState("");
|
||||
const [openEmergencyModal, setOpenEmergencyModal] = useState(false);
|
||||
const [replyValue, setReplyValue] = useState<number>(0); // beri tipe number
|
||||
const [replyText, setReplyText] = useState<string>(""); // untuk isi balasan
|
||||
const [replyValue, setReplyValue] = useState<number>(0);
|
||||
const [replyText, setReplyText] = useState<string>("");
|
||||
const [operatorOpt, setOperatorOpt] = useState<
|
||||
{ id: string; label: string; value: string }[]
|
||||
>([]);
|
||||
const [selectedOperator, setSelectedOperator] = useState<string[]>([]);
|
||||
const {
|
||||
control,
|
||||
handleSubmit,
|
||||
|
|
@ -146,6 +156,31 @@ export default function FormDetailTicketing() {
|
|||
getTicketReply();
|
||||
}, [id]);
|
||||
|
||||
useEffect(() => {
|
||||
async function getOperator() {
|
||||
const res = await getOperatorUser(detailTickets?.typeId);
|
||||
if (res?.data !== null) {
|
||||
const rawUser = res?.data?.data;
|
||||
const optionArr = rawUser?.map((option: any) => ({
|
||||
id: option.id,
|
||||
label: option.fullName,
|
||||
value: option.id.toString(), // pastikan string
|
||||
}));
|
||||
setOperatorOpt(optionArr);
|
||||
|
||||
// 👇 Parse `assignedTeams` ke dalam array string
|
||||
if (detailTickets?.assignedTeams) {
|
||||
const assigned = detailTickets.assignedTeams
|
||||
.split(":")
|
||||
.filter((id: string) => id); // hapus string kosong
|
||||
setSelectedOperator(assigned);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
getOperator();
|
||||
}, [detailTickets]);
|
||||
|
||||
const handleReply = () => {
|
||||
setReplyValue((prev) => (prev === 1 ? 0 : 1));
|
||||
};
|
||||
|
|
@ -505,6 +540,77 @@ export default function FormDetailTicketing() {
|
|||
</SelectContent>
|
||||
</Select>
|
||||
</div>
|
||||
<div className="mt-5 px-3 mb-3">
|
||||
<Label>Operator</Label>
|
||||
|
||||
{/* Tag yang ditampilkan secara kolom */}
|
||||
{selectedOperator.length > 0 && (
|
||||
<div className="flex flex-col gap-2 mb-2">
|
||||
{selectedOperator.map((id) => {
|
||||
const label = operatorOpt.find(
|
||||
(op: any) => op.value === id
|
||||
)?.label;
|
||||
return (
|
||||
<div
|
||||
key={id}
|
||||
className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
|
||||
>
|
||||
<span>{label}</span>
|
||||
<button
|
||||
type="button"
|
||||
onClick={() =>
|
||||
setSelectedOperator((prev) =>
|
||||
prev.filter((val) => val !== id)
|
||||
)
|
||||
}
|
||||
className="ml-2 text-gray-500 hover:text-red-600"
|
||||
>
|
||||
×
|
||||
</button>
|
||||
</div>
|
||||
);
|
||||
})}
|
||||
</div>
|
||||
)}
|
||||
|
||||
{/* Popover Checkbox Dropdown */}
|
||||
<Popover>
|
||||
<PopoverTrigger asChild>
|
||||
<Button variant="outline" className="w-full justify-between">
|
||||
Pilih Operator
|
||||
<ChevronDownIcon className="ml-2 h-4 w-4" />
|
||||
</Button>
|
||||
</PopoverTrigger>
|
||||
<PopoverContent className="w-full max-h-60 overflow-auto">
|
||||
<div className="flex flex-col gap-1">
|
||||
{operatorOpt.map((op: any) => (
|
||||
<label
|
||||
key={op.id}
|
||||
className="flex items-center space-x-2 cursor-pointer px-2 py-1 hover:bg-gray-100 rounded"
|
||||
>
|
||||
<input
|
||||
type="checkbox"
|
||||
checked={selectedOperator.includes(op.value)}
|
||||
onChange={(e) => {
|
||||
if (e.target.checked) {
|
||||
setSelectedOperator((prev) => [
|
||||
...prev,
|
||||
op.value,
|
||||
]);
|
||||
} else {
|
||||
setSelectedOperator((prev) =>
|
||||
prev.filter((val) => val !== op.value)
|
||||
);
|
||||
}
|
||||
}}
|
||||
/>
|
||||
<span>{op.label}</span>
|
||||
</label>
|
||||
))}
|
||||
</div>
|
||||
</PopoverContent>
|
||||
</Popover>
|
||||
</div>
|
||||
<div className="space-y-2 px-3 py-3">
|
||||
<Label>Description</Label>
|
||||
<Controller
|
||||
|
|
|
|||
|
|
@ -35,10 +35,19 @@ import { htmlToString } from "@/utils/globals";
|
|||
import { Textarea } from "@/components/ui/textarea";
|
||||
import { error } from "@/lib/swal";
|
||||
import { useRouter } from "next/navigation";
|
||||
import { getOperatorUser } from "@/service/management-user/management-user";
|
||||
import { DetailTicket } from "./info-lainnya-types";
|
||||
import {
|
||||
Popover,
|
||||
PopoverContent,
|
||||
PopoverTrigger,
|
||||
} from "@/components/ui/popover";
|
||||
import { ChevronDownIcon } from "lucide-react";
|
||||
import { Description } from "@radix-ui/react-toast";
|
||||
|
||||
const taskSchema = z.object({
|
||||
title: z.string().min(1, { message: "Judul diperlukan" }),
|
||||
naration: z.string().min(2, {
|
||||
description: z.string().min(2, {
|
||||
message: "Narasi Penugasan harus lebih dari 2 karakter.",
|
||||
}),
|
||||
});
|
||||
|
|
@ -65,7 +74,7 @@ export type taskDetail = {
|
|||
name: string;
|
||||
};
|
||||
broadcastType: string;
|
||||
narration: string;
|
||||
description: string;
|
||||
is_active: string;
|
||||
};
|
||||
|
||||
|
|
@ -106,6 +115,13 @@ export default function FormUpdateTicketing() {
|
|||
const [ticketInternal, setTicketInternal] = useState<internalDetail | null>(
|
||||
null
|
||||
);
|
||||
const [detailTickets, setDetailTickets] = useState<DetailTicket | null>(null);
|
||||
const [replyValue, setReplyValue] = useState<number>(0);
|
||||
const [replyText, setReplyText] = useState<string>("");
|
||||
const [operatorOpt, setOperatorOpt] = useState<
|
||||
{ id: string; label: string; value: string }[]
|
||||
>([]);
|
||||
const [selectedOperator, setSelectedOperator] = useState<string[]>([]);
|
||||
const [replyVisible, setReplyVisible] = useState(false);
|
||||
const [replyMessage, setReplyMessage] = useState("");
|
||||
const [selectedPriority, setSelectedPriority] = useState("");
|
||||
|
|
@ -114,23 +130,67 @@ export default function FormUpdateTicketing() {
|
|||
const {
|
||||
control,
|
||||
handleSubmit,
|
||||
setValue,
|
||||
formState: { errors },
|
||||
} = useForm({
|
||||
resolver: zodResolver(taskSchema),
|
||||
defaultValues: {
|
||||
title: "",
|
||||
description: "",
|
||||
priority: "",
|
||||
status: "",
|
||||
},
|
||||
});
|
||||
|
||||
useEffect(() => {
|
||||
async function initState() {
|
||||
if (id) {
|
||||
const response = await getTicketingDetail(id);
|
||||
setTicketInternal(response?.data?.data || null);
|
||||
setDetail(response?.data?.data);
|
||||
setReplyValue(0);
|
||||
const response = await getTicketingDetail(id);
|
||||
setTicketInternal(response?.data?.data || null);
|
||||
setDetail(response?.data?.data);
|
||||
|
||||
if (response?.data?.data) {
|
||||
const detailData = response.data.data;
|
||||
setValue("title", detailData.title || "");
|
||||
setValue("description", detailData.description || "");
|
||||
setSelectedPriority(detailData.priority?.name || "");
|
||||
setSelectedStatus(detailData.status?.name || "");
|
||||
}
|
||||
|
||||
if (response?.data !== null) {
|
||||
setDetailTickets(response?.data?.data);
|
||||
}
|
||||
}
|
||||
|
||||
initState();
|
||||
getTicketReply();
|
||||
}, [id]);
|
||||
|
||||
useEffect(() => {
|
||||
async function getOperator() {
|
||||
const res = await getOperatorUser(detailTickets?.typeId);
|
||||
if (res?.data !== null) {
|
||||
const rawUser = res?.data?.data;
|
||||
const optionArr = rawUser?.map((option: any) => ({
|
||||
id: option.id,
|
||||
label: option.fullName,
|
||||
value: option.id.toString(), // pastikan string
|
||||
}));
|
||||
setOperatorOpt(optionArr);
|
||||
|
||||
// 👇 Parse `assignedTeams` ke dalam array string
|
||||
if (detailTickets?.assignedTeams) {
|
||||
const assigned = detailTickets.assignedTeams
|
||||
.split(":")
|
||||
.filter((id: string) => id); // hapus string kosong
|
||||
setSelectedOperator(assigned);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
getOperator();
|
||||
}, [detailTickets]);
|
||||
|
||||
async function getTicketReply() {
|
||||
const res = await getTicketingReply(id);
|
||||
if (res?.data !== null) {
|
||||
|
|
@ -227,6 +287,39 @@ export default function FormUpdateTicketing() {
|
|||
});
|
||||
};
|
||||
|
||||
async function save(data: any) {
|
||||
const reqData: any = {
|
||||
title: data.title,
|
||||
description: data.description,
|
||||
priority: data.priority,
|
||||
status: data.status,
|
||||
operatorTeam: selectedOperator.join(","), // Gunakan selectedOperator yang sudah ada
|
||||
};
|
||||
|
||||
if (id) {
|
||||
reqData.id = id;
|
||||
}
|
||||
|
||||
const response = await saveTicketing(reqData);
|
||||
|
||||
if (response?.error) {
|
||||
MySwal.fire({
|
||||
title: "Error",
|
||||
text: response.message,
|
||||
icon: "error",
|
||||
});
|
||||
return false;
|
||||
}
|
||||
|
||||
MySwal.fire({
|
||||
title: "Sukses",
|
||||
icon: "success",
|
||||
confirmButtonText: "OK",
|
||||
}).then(() => {
|
||||
router.push(`/in/supervisor/ticketing`);
|
||||
});
|
||||
}
|
||||
|
||||
return (
|
||||
<div className="py-5">
|
||||
<div className="mt-4 flex flex-row items-center gap-3">
|
||||
|
|
@ -331,83 +424,158 @@ export default function FormUpdateTicketing() {
|
|||
</div>
|
||||
{detail !== undefined && (
|
||||
<div className="gap-5 mb-5 w-[100%] lg:w-[30%] border bg-white rounded-md">
|
||||
<p className="mx-3 mt-3">Properties</p>
|
||||
<div className="space-y-2 px-3">
|
||||
<Label>Judul</Label>
|
||||
<Controller
|
||||
control={control}
|
||||
name="title"
|
||||
render={({ field }) => (
|
||||
<Input
|
||||
size="md"
|
||||
type="text"
|
||||
defaultValue={detail?.title}
|
||||
onChange={field.onChange}
|
||||
placeholder="Enter Title"
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
{/* {errors.title?.message && (
|
||||
<form onSubmit={handleSubmit(save)}>
|
||||
<p className="mx-3 mt-3">Properties</p>
|
||||
<div className="space-y-2 px-3">
|
||||
<Label>Judul</Label>
|
||||
<Controller
|
||||
control={control}
|
||||
name="title"
|
||||
render={({ field }) => (
|
||||
<Input
|
||||
{...field}
|
||||
size="md"
|
||||
type="text"
|
||||
placeholder="Enter Title"
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
{/* {errors.title?.message && (
|
||||
<p className="text-red-400 text-sm">
|
||||
{errors.title.message}
|
||||
</p>
|
||||
)} */}
|
||||
</div>
|
||||
<div className="mt-5 px-3">
|
||||
<Label>Prioritas</Label>
|
||||
<Select
|
||||
onValueChange={setSelectedPriority}
|
||||
value={detail?.priority?.name}
|
||||
>
|
||||
<SelectTrigger size="md">
|
||||
<SelectValue placeholder="Pilih" />
|
||||
</SelectTrigger>
|
||||
<SelectContent>
|
||||
<SelectItem value="Low">Low</SelectItem>
|
||||
<SelectItem value="Medium">Medium</SelectItem>
|
||||
<SelectItem value="High">High</SelectItem>
|
||||
</SelectContent>
|
||||
</Select>
|
||||
</div>
|
||||
<div className="mt-5 px-3 mb-3">
|
||||
<Label>Status</Label>
|
||||
<Select
|
||||
onValueChange={setSelectedStatus}
|
||||
value={detail?.status?.name}
|
||||
>
|
||||
<SelectTrigger size="md">
|
||||
<SelectValue placeholder="Pilih" />
|
||||
</SelectTrigger>
|
||||
<SelectContent>
|
||||
<SelectItem value="Open">Open</SelectItem>
|
||||
<SelectItem value="Close">Close</SelectItem>
|
||||
</SelectContent>
|
||||
</Select>
|
||||
</div>
|
||||
<div className="space-y-2 px-3 py-3">
|
||||
<Label>Description</Label>
|
||||
<Controller
|
||||
control={control}
|
||||
name="title"
|
||||
render={({ field }) => (
|
||||
<Textarea
|
||||
value={detail?.narration}
|
||||
onChange={field.onChange}
|
||||
placeholder="Enter Title"
|
||||
/>
|
||||
</div>
|
||||
<div className="mt-5 px-3">
|
||||
<Label>Prioritas</Label>
|
||||
<Select
|
||||
onValueChange={setSelectedPriority}
|
||||
value={detail?.priority?.name}
|
||||
>
|
||||
<SelectTrigger size="md">
|
||||
<SelectValue placeholder="Pilih" />
|
||||
</SelectTrigger>
|
||||
<SelectContent>
|
||||
<SelectItem value="Low">Low</SelectItem>
|
||||
<SelectItem value="Medium">Medium</SelectItem>
|
||||
<SelectItem value="High">High</SelectItem>
|
||||
</SelectContent>
|
||||
</Select>
|
||||
</div>
|
||||
<div className="mt-5 px-3 mb-3">
|
||||
<Label>Status</Label>
|
||||
<Select
|
||||
onValueChange={setSelectedStatus}
|
||||
value={detail?.status?.name}
|
||||
>
|
||||
<SelectTrigger size="md">
|
||||
<SelectValue placeholder="Pilih" />
|
||||
</SelectTrigger>
|
||||
<SelectContent>
|
||||
<SelectItem value="Open">Open</SelectItem>
|
||||
<SelectItem value="Close">Close</SelectItem>
|
||||
</SelectContent>
|
||||
</Select>
|
||||
</div>
|
||||
<div className="mt-5 px-3 mb-3">
|
||||
<Label>Operator</Label>
|
||||
|
||||
{/* Tag yang ditampilkan secara kolom */}
|
||||
{selectedOperator.length > 0 && (
|
||||
<div className="flex flex-col gap-2 mb-2">
|
||||
{selectedOperator.map((id) => {
|
||||
const label = operatorOpt.find(
|
||||
(op: any) => op.value === id
|
||||
)?.label;
|
||||
return (
|
||||
<div
|
||||
key={id}
|
||||
className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
|
||||
>
|
||||
<span>{label}</span>
|
||||
<button
|
||||
type="button"
|
||||
onClick={() =>
|
||||
setSelectedOperator((prev) =>
|
||||
prev.filter((val) => val !== id)
|
||||
)
|
||||
}
|
||||
className="ml-2 text-gray-500 hover:text-red-600"
|
||||
>
|
||||
×
|
||||
</button>
|
||||
</div>
|
||||
);
|
||||
})}
|
||||
</div>
|
||||
)}
|
||||
/>
|
||||
{/* {errors.title?.message && (
|
||||
|
||||
{/* Popover Checkbox Dropdown */}
|
||||
<Popover>
|
||||
<PopoverTrigger asChild>
|
||||
<Button
|
||||
variant="outline"
|
||||
className="w-full justify-between"
|
||||
>
|
||||
Pilih Operator
|
||||
<ChevronDownIcon className="ml-2 h-4 w-4" />
|
||||
</Button>
|
||||
</PopoverTrigger>
|
||||
<PopoverContent className="w-full max-h-60 overflow-auto">
|
||||
<div className="flex flex-col gap-1">
|
||||
{operatorOpt.map((op: any) => (
|
||||
<label
|
||||
key={op.id}
|
||||
className="flex items-center space-x-2 cursor-pointer px-2 py-1 hover:bg-gray-100 rounded"
|
||||
>
|
||||
<input
|
||||
type="checkbox"
|
||||
checked={selectedOperator.includes(op.value)}
|
||||
onChange={(e) => {
|
||||
if (e.target.checked) {
|
||||
setSelectedOperator((prev) => [
|
||||
...prev,
|
||||
op.value,
|
||||
]);
|
||||
} else {
|
||||
setSelectedOperator((prev) =>
|
||||
prev.filter((val) => val !== op.value)
|
||||
);
|
||||
}
|
||||
}}
|
||||
/>
|
||||
<span>{op.label}</span>
|
||||
</label>
|
||||
))}
|
||||
</div>
|
||||
</PopoverContent>
|
||||
</Popover>
|
||||
</div>
|
||||
<div className="space-y-2 px-3 py-3">
|
||||
<Label>Description</Label>
|
||||
<Controller
|
||||
control={control}
|
||||
name="description"
|
||||
render={({ field }) => (
|
||||
<Textarea
|
||||
defaultValue={detail?.description}
|
||||
onChange={field.onChange}
|
||||
placeholder="Enter Title"
|
||||
/>
|
||||
)}
|
||||
/>
|
||||
{/* {errors.title?.message && (
|
||||
<p className="text-red-400 text-sm">
|
||||
{errors.title.message}
|
||||
</p>
|
||||
)} */}
|
||||
</div>
|
||||
<div className="flex justify-end mt-3 mr-3 py-3">
|
||||
<Button type="submit" color="primary">
|
||||
Update
|
||||
</Button>
|
||||
</div>
|
||||
</div>
|
||||
<div className="flex justify-end mt-3 mr-3 py-3">
|
||||
<Button type="submit" color="primary">
|
||||
Update
|
||||
</Button>
|
||||
</div>
|
||||
</form>
|
||||
</div>
|
||||
)}
|
||||
</div>
|
||||
|
|
|
|||
|
|
@ -70,3 +70,8 @@ export async function deleteUser(userId: number | string) {
|
|||
const url = `users/delete-user?userId=${userId}`;
|
||||
return httpDeleteInterceptor(url);
|
||||
}
|
||||
|
||||
export async function getOperatorUser(typeId: any) {
|
||||
const url = `users/search-operator-user?code=opt-id&typeId=${typeId}`;
|
||||
return httpGetInterceptor(url);
|
||||
}
|
||||
|
|
|
|||
Loading…
Reference in New Issue