637 lines
20 KiB
TypeScript
637 lines
20 KiB
TypeScript
"use client";
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"use client";
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import React, { useEffect, useState } from "react";
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import { useForm, Controller } from "react-hook-form";
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import { Input } from "@/components/ui/input";
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import { Button } from "@/components/ui/button";
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import { Label } from "@/components/ui/label";
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import { Card } from "@/components/ui/card";
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import { zodResolver } from "@hookform/resolvers/zod";
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import * as z from "zod";
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import Swal from "sweetalert2";
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import withReactContent from "sweetalert2-react-content";
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import { useParams } from "next/navigation";
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import {
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Select,
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SelectContent,
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SelectItem,
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SelectTrigger,
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SelectValue,
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} from "@/components/ui/select";
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import { Avatar, AvatarImage } from "@/components/ui/avatar";
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import {
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deleteTicket,
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getTicketingDetail,
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getTicketingInternalDetail,
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getTicketingInternalDiscussion,
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getTicketingReply,
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saveTicketing,
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saveTicketInternalReply,
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saveTicketReply,
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} from "@/service/communication/communication";
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import { Icon } from "@iconify/react/dist/iconify.js";
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import { list, parse } from "postcss";
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import { htmlToString } from "@/utils/globals";
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import { Textarea } from "@/components/ui/textarea";
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import { error } from "@/lib/swal";
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import { useRouter } from "next/navigation";
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import InfoLainnyaModal from "./info-lainnya";
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import { DetailTicket } from "./info-lainnya-types";
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import { useMediaQuery } from "react-responsive";
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import { ArrowLeft, ChevronDownIcon } from "lucide-react";
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import {
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Popover,
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PopoverContent,
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PopoverTrigger,
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} from "@/components/ui/popover";
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import { getOperatorUser } from "@/service/management-user/management-user";
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const taskSchema = z.object({
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title: z.string().min(1, { message: "Judul diperlukan" }),
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naration: z.string().min(2, {
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message: "Narasi Penugasan harus lebih dari 2 karakter.",
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}),
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});
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export type taskDetail = {
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id: number;
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title: string;
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createdAt: string;
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referenceNumber: string | number;
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createdBy: {
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id: number;
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fullname: string;
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};
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sendTo: {
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id: number;
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fullname: string;
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};
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status: {
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id: number;
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name: string;
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};
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priority: {
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id: number;
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name: string;
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};
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broadcastType: string;
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description: string;
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is_active: string;
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};
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export type replyDetail = {
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id: number;
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comments: string;
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createdAt: string;
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user: {
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id: number;
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fullname: string;
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};
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messageTo: {
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id: number;
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fullname: string;
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};
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};
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export type internalDetail = {
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id: number;
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message: string;
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createdAt: string;
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commentFromUserName: string;
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feedTitle: string;
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createdBy: {
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id: number;
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fullname: string;
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};
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sendTo: {
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id: number;
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fullname: string;
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};
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};
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export default function FormDetailTicketing() {
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const MySwal = withReactContent(Swal);
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const { id } = useParams() as { id: string };
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const router = useRouter();
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const isMobile = useMediaQuery({
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maxWidth: 768,
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});
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const [detail, setDetail] = useState<taskDetail>();
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const [ticketReply, setTicketReply] = useState<replyDetail[]>([]);
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const [ticketInternal, setTicketInternal] = useState<internalDetail | null>(
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null
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);
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const [detailTickets, setDetailTickets] = useState<DetailTicket | null>(null);
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const [replyVisible, setReplyVisible] = useState(false);
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const [replyMessage, setReplyMessage] = useState("");
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const [selectedPriority, setSelectedPriority] = useState("");
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const [selectedStatus, setSelectedStatus] = useState("");
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const [openEmergencyModal, setOpenEmergencyModal] = useState(false);
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const [replyValue, setReplyValue] = useState<number>(0);
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const [replyText, setReplyText] = useState<string>("");
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const [operatorOpt, setOperatorOpt] = useState<
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{ id: string; label: string; value: string }[]
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>([]);
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const [selectedOperator, setSelectedOperator] = useState<string[]>([]);
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const {
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control,
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handleSubmit,
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formState: { errors },
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} = useForm({
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resolver: zodResolver(taskSchema),
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});
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useEffect(() => {
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async function initState() {
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setReplyValue(0);
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const response = await getTicketingDetail(id);
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setTicketInternal(response?.data?.data || null);
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setDetail(response?.data?.data);
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if (response?.data !== null) {
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setDetailTickets(response?.data?.data);
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}
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}
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initState();
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getTicketReply();
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}, [id]);
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useEffect(() => {
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async function getOperator() {
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const res = await getOperatorUser(detailTickets?.typeId);
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if (res?.data !== null) {
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const rawUser = res?.data?.data;
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const optionArr = rawUser?.map((option: any) => ({
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id: option.id,
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label: option.fullName,
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value: option.id.toString(),
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}));
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setOperatorOpt(optionArr);
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if (detailTickets?.assignedTeams) {
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const assigned = detailTickets.assignedTeams
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.split(":")
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.filter((id: string) => id);
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setSelectedOperator(assigned);
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}
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}
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}
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getOperator();
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}, [detailTickets]);
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const handleReply = () => {
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setReplyValue((prev) => (prev === 1 ? 0 : 1));
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};
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const handleSendReplyData = async () => {
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if (!replyText.trim()) {
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console.warn("Balasan kosong!");
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return;
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}
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try {
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const res = await saveTicketReply({
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ticketId: id,
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comment: replyText,
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parentCommentId: detailTickets?.commentId,
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isFromInternal: true,
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});
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console.log("Berhasil kirim balasan:", res?.data);
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setReplyText("");
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setReplyValue(0);
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getTicketReply();
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} catch (err) {
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console.error("Gagal kirim balasan:", err);
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}
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};
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async function getTicketReply() {
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const res = await getTicketingReply(id);
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if (res?.data !== null) {
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setTicketReply(res?.data?.data);
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}
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}
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const handleSendReply = async () => {
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if (replyMessage.trim() === "") {
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MySwal.fire({
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title: "Error",
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text: "Pesan tidak boleh kosong!",
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icon: "error",
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});
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return;
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}
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const data = {
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ticketId: id,
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comment: replyMessage,
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};
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try {
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const response = await saveTicketReply(data);
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const newReply: replyDetail = {
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id: response?.data?.id,
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comments: replyMessage,
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createdAt: response?.data?.createdAt,
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user: response?.data?.messageFrom,
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messageTo: response?.data?.messageTo,
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};
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setTicketReply((prevReplies) => [newReply, ...prevReplies]);
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MySwal.fire({
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title: "Sukses",
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text: "Pesan berhasil dikirim.",
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icon: "success",
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});
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setReplyMessage("");
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setReplyVisible(false);
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} catch (error) {
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MySwal.fire({
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title: "Error",
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text: "Gagal mengirim balasan.",
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icon: "error",
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});
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console.error("Error sending reply:", error);
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}
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};
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async function doDelete(id: any) {
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const response = await deleteTicket(id);
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if (response?.error) {
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error(response.message);
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return false;
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}
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success("/in/supervisor/ticketing");
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}
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function success(redirect: string) {
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MySwal.fire({
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title: "Sukses",
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icon: "success",
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confirmButtonColor: "#3085d6",
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confirmButtonText: "OK",
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}).then(() => {
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router.push(redirect);
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});
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}
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const handleDelete = (id: any) => {
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MySwal.fire({
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title: "Hapus Data",
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text: "",
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icon: "warning",
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showCancelButton: true,
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cancelButtonColor: "#3085d6",
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confirmButtonColor: "#d33",
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confirmButtonText: "Hapus",
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}).then((result) => {
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if (result.isConfirmed) {
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doDelete(id);
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}
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});
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};
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const openEmergencyIssueDetail = () => {
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setOpenEmergencyModal(true);
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};
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return (
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<div className="py-5">
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<div className="mt-4">
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<div className="flex gap-3">
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<Button onClick={handleReply} variant="outline">
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<ArrowLeft className="mr-2 h-4 w-4" />
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{replyValue === 1 ? "Tutup Balasan" : "Balas"}
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</Button>
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</div>
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{replyValue === 1 && (
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<div className="mt-4 rounded-xl bg-gray-100 p-4">
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<textarea
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value={replyText}
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onChange={(e) => setReplyText(e.target.value)}
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placeholder="Tulis Pesan"
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className="w-full resize-none rounded-md border border-gray-300 bg-white p-4 text-sm text-gray-700 focus:outline-none"
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rows={5}
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/>
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<div className="mt-4 flex justify-end gap-3">
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<Button
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onClick={() => setReplyValue(0)}
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variant="outline"
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className="text-blue-600 border-blue-600"
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>
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Batal
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</Button>
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<Button
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onClick={handleSendReplyData}
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className="bg-blue-600 text-white hover:bg-blue-700"
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>
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Kirim
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</Button>
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</div>
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</div>
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)}
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</div>
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<div className="flex flex-col md:flex-row lg:flex-row gap-5 mt-5">
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<div className="flex flex-col w-[100%] lg:w-[70%]">
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{replyVisible && (
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<div className="">
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<textarea
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id="replyMessage"
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className="w-full h-24 border rounded-md p-2"
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value={replyMessage}
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onChange={(e) => setReplyMessage(e.target.value)}
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placeholder="Tulis pesan di sini..."
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/>
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<div className="flex justify-end gap-3 my-2">
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<Button
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onClick={() => setReplyVisible(false)}
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color="default"
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variant="outline"
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>
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Batal
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</Button>
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<Button onClick={handleSendReply} color="primary">
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Kirim
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</Button>
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</div>
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</div>
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)}
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<div className="border rounded-t-xl">
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<p className="p-4 bg-slate-300 rounded-t-xl text-lg font-semibold">
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Ticket #{detail?.referenceNumber}
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</p>
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{ticketReply?.map((list) => (
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<div key={list.id} className="flex flex-col mb-4">
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{isMobile ? (
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<div className="flex gap-3 bg-sky-100 p-3 items-center">
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<Icon icon="qlementine-icons:user-16" width={36} />
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<div>
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<p className="text-sm">
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<span className="font-bold">
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{list?.user?.fullname}
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</span>{" "}
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mengirimkan balasan{" "}
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<span className="font-bold">
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{list?.messageTo?.fullname}
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</span>
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</p>
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<p className="text-xs">
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{new Date(list.createdAt).toLocaleString("id-ID", {
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day: "2-digit",
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month: "2-digit",
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year: "numeric",
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hour: "2-digit",
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minute: "2-digit",
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})}
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</p>
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</div>
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</div>
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) : (
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<div className="flex gap-4 bg-sky-100 p-4 items-center">
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<div className="text-center">
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<Icon icon="qlementine-icons:user-16" width={50} />
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</div>
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<div>
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<p className="text-sm">
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<span className="font-bold">
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{list?.user?.fullname}
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</span>{" "}
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mengirimkan balasan{" "}
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<span className="font-bold">
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{list?.messageTo?.fullname}
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</span>
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</p>
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<p className="text-xs">
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{new Date(list.createdAt).toLocaleString("id-ID", {
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day: "2-digit",
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month: "2-digit",
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year: "numeric",
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hour: "2-digit",
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minute: "2-digit",
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})}
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</p>
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</div>
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</div>
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)}
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<div className="bg-white text-sm p-4">{list.comments}</div>
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</div>
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))}
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{ticketInternal && (
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<div key={ticketInternal.id} className="flex flex-col">
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<div className="flex flex-row gap-3 bg-sky-100 p-4 items-center">
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<Icon icon="qlementine-icons:user-16" width={36} />
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<div>
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<p>
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<span className="font-bold text-sm">
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{ticketInternal?.commentFromUserName}
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</span>{" "}
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mengirimkan komentar untuk{" "}
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<span className="font-bold text-sm">
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{ticketInternal?.feedTitle}
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</span>
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</p>
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<p className="text-xs">
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{`${new Date(ticketInternal?.createdAt).getDate()}-${
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new Date(ticketInternal?.createdAt).getMonth() + 1
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}-${new Date(
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ticketInternal?.createdAt
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).getFullYear()} ${new Date(
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ticketInternal?.createdAt
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).getHours()}:${new Date(
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ticketInternal?.createdAt
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).getMinutes()}`}
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</p>
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</div>
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</div>
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<div className="p-4 bg-white text-sm">
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<p>{htmlToString(ticketInternal.message)}</p>
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{detailTickets?.typeId === 6 &&
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detailTickets?.emergencyIssue ? (
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<div className="row mx-0 mb-3 emergency-attachments">
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<div className="mt-3 mr-4">
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<Button
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color="primary"
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size="md"
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onClick={openEmergencyIssueDetail}
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>
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Info Lainnya
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</Button>
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</div>
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</div>
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) : null}
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{detailTickets?.emergencyIssue && (
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<InfoLainnyaModal
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open={openEmergencyModal}
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onClose={() => setOpenEmergencyModal(false)}
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data={detailTickets.emergencyIssue}
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/>
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)}
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</div>
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</div>
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)}
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</div>
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</div>
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{detail !== undefined && (
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<div className="gap-5 mb-5 w-[100%] lg:w-[30%] border bg-white rounded-md">
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<p className="mx-3 mt-3">Properties</p>
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<div className="space-y-2 px-3">
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<Label>Judul</Label>
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<Controller
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control={control}
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name="title"
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render={({ field }) => (
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<Input
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size="md"
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type="text"
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value={detail?.title}
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onChange={field.onChange}
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placeholder="Enter Title"
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/>
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)}
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/>
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{/* {errors.title?.message && (
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<p className="text-red-400 text-sm">
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{errors.title.message}
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</p>
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)} */}
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</div>
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<div className="mt-5 px-3">
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<Label>Prioritas</Label>
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<Select
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onValueChange={setSelectedPriority}
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value={detail?.priority?.name}
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>
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<SelectTrigger size="md">
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<SelectValue placeholder="Pilih" />
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</SelectTrigger>
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<SelectContent>
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<SelectItem value="Low">Low</SelectItem>
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<SelectItem value="Medium">Medium</SelectItem>
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<SelectItem value="High">High</SelectItem>
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</SelectContent>
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</Select>
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</div>
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<div className="mt-5 px-3 mb-3">
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<Label>Status</Label>
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<Select
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onValueChange={setSelectedStatus}
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value={detail?.status?.name}
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>
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<SelectTrigger size="md">
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<SelectValue placeholder="Pilih" />
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</SelectTrigger>
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<SelectContent>
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<SelectItem value="Open">Open</SelectItem>
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<SelectItem value="Close">Close</SelectItem>
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</SelectContent>
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</Select>
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</div>
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<div className="mt-5 px-3 mb-3">
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<Label>Operator</Label>
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{/* Tag yang ditampilkan secara kolom */}
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{selectedOperator.length > 0 && (
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<div className="flex flex-col gap-2 mb-2">
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{selectedOperator.map((id) => {
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const label = operatorOpt.find(
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(op: any) => op.value === id
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)?.label;
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return (
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<div
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key={id}
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className="flex items-center justify-between bg-gray-200 px-3 py-1 rounded"
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>
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<span>{label}</span>
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<button
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type="button"
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onClick={() =>
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setSelectedOperator((prev) =>
|
||
prev.filter((val) => val !== id)
|
||
)
|
||
}
|
||
className="ml-2 text-gray-500 hover:text-red-600"
|
||
>
|
||
×
|
||
</button>
|
||
</div>
|
||
);
|
||
})}
|
||
</div>
|
||
)}
|
||
|
||
{/* Popover Checkbox Dropdown */}
|
||
<Popover>
|
||
<PopoverTrigger asChild>
|
||
<Button variant="outline" className="w-full justify-between">
|
||
Pilih Operator
|
||
<ChevronDownIcon className="ml-2 h-4 w-4" />
|
||
</Button>
|
||
</PopoverTrigger>
|
||
<PopoverContent className="w-full max-h-60 overflow-auto">
|
||
<div className="flex flex-col gap-1">
|
||
{operatorOpt.map((op: any) => (
|
||
<label
|
||
key={op.id}
|
||
className="flex items-center space-x-2 cursor-pointer px-2 py-1 hover:bg-gray-100 rounded"
|
||
>
|
||
<input
|
||
type="checkbox"
|
||
checked={selectedOperator.includes(op.value)}
|
||
disabled
|
||
onChange={(e) => {
|
||
if (e.target.checked) {
|
||
setSelectedOperator((prev) => [
|
||
...prev,
|
||
op.value,
|
||
]);
|
||
} else {
|
||
setSelectedOperator((prev) =>
|
||
prev.filter((val) => val !== op.value)
|
||
);
|
||
}
|
||
}}
|
||
/>
|
||
<span>{op.label}</span>
|
||
</label>
|
||
))}
|
||
</div>
|
||
</PopoverContent>
|
||
</Popover>
|
||
</div>
|
||
<div className="space-y-2 px-3 py-3">
|
||
<Label>Description</Label>
|
||
<Controller
|
||
control={control}
|
||
name="title"
|
||
render={({ field }) => (
|
||
<Textarea
|
||
value={detail?.description}
|
||
onChange={field.onChange}
|
||
placeholder="Enter Title"
|
||
/>
|
||
)}
|
||
/>
|
||
{/* {errors.title?.message && (
|
||
<p className="text-red-400 text-sm">
|
||
{errors.title.message}
|
||
</p>
|
||
)} */}
|
||
</div>
|
||
</div>
|
||
)}
|
||
</div>
|
||
</div>
|
||
);
|
||
}
|